<p>Skill: GENESYS Developer</p> <p>Must Have Technical/Functional Skills:</p> <ul> <li>Minimum 4 years of experience in contact center related technologies and experience in Genesys Cloud IVR Development using Architect tool. </li><li>IVR Design & Call Flow development including secure flow & bots. </li><li>Experience in working on different contact center technologies as below. </li><li>IVR, AI & Bots, Routing, CTI, Agent Desktop, Dialers, Live Chat, WFM, Omnichannel configurations , Genesys AI services implementations for ex: IVA , Agentic AI etc. </li><li>Migration to Genesys cloud contact center. </li><li>Genesys API's and integration with 3rd party solutions and CRM's. </li><li>Strong understanding of REST/SOAP APIs, JSON/XML payloads. </li><li>Excellent communication and inter-personal skills. </li></ul> <p>Roles & Responsibilities:</p> <ul> <li>Working across different Genesys suite of products (Pure Engage, Pure Cloud, Cloud CX). </li><li>Migrating contact centers to Genesys Cloud CX. Will be Hands on Genesys Cloud enablement, configuration, and support. </li><li>Will be required to design and construct call flows. </li><li>Design and deliver IVR and bots (Genesys Dialog Engine and 3rd party bot platform such as Google Dialog flow, Amazon Lex, etc.) </li><li>Genesys API's and integration with 3rd party solutions and CRMs like Salesforce etc. </li><li>Work with adjunct solutions like WFM, Dialers, Recording etc. </li><li>Interface with required teams, OEMs, vendors to achieve desirable goals. </li><li>Knowledge on any other contact center like Amazon connect , Avaya , Cisco is added advantage . </li></ul> <p>Salary Range - $100,000-$120,000 a year</p> <p>TCS Employee Benefits Summary:</p> <ul> <li>Discretionary Annual Incentive. </li><li>Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. </li><li>Family Support: Maternal & Parental Leaves. </li><li>Insurance Options: Auto & Home Insurance, Identity Theft Protection. </li><li>Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement. </li><li>Time Off: Vacation, Time Off, Sick Leave & Holidays. </li><li>Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing. </li></ul>