<p>Safety/Security Sensitive Designation:</p> <p>This is a safety/security sensitive position for purposes of the Arkansas Medical Marijuana Amendment.</p> <ol> <li> <p>   Provide good customer service to both internal and external customers, maintain positive and effective working relationships with other City employees (especially members of their own team), and have regular and reliable attendance that is non-disruptive. </p> </li><li> <p>   Perform supervisory responsibilities, which may include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance, rewarding and disciplining employees; addressing complaints and resolving problems.  Carry out supervisory responsibilities in accordance with the City's policies and applicable laws. </p> </li><li> <p>   Assist in management of the Central Dispatch Division, which operates on a 24/7/365 basis.  Respond to calls outside of regular working hours for assistance with emergency communications problems. Respond to the dispatch center during major incidents or events when circumstances dictate.</p> </li><li> <p>   Collaborate with police and fire administrators and city supervisors to address and resolve issues as needed.  </p> </li><li> <p>   Update employees with new or changed policy/procedure information and answer any questions regarding current policies and procedures. </p> </li><li> <p>   Oversee Computer Aided Dispatch software upgrades and ensure software component upgrades are functioning correctly.</p> </li><li> <p>   Write, review, and update policies and procedures for the dispatch center.</p> </li><li> <p>   Investigate complaints and take appropriate measures to resolve issues. </p> </li><li> <p>   Manage timekeeping tasks such as review and approval of leave requests and timesheets.   Ensure timesheets are accurate, completed, and coded correctly prior to the payroll deadline.</p> </li><li> <p>   Perform troubleshooting for emergency communication center equipment, systems and programs.  </p> </li><li> <p>   Create reports requested by administration.  Review reports submitted by supervisors to ensure accuracy.  </p> </li><li> <p>   Update the radio database.   Responsible for renewal of Federal Communications Commission (FCC) license as needed.  Maintain a current inventory list of all radios issued to the police department, fire department and city divisions.  Inform radio users of site maintenance and issues with the Arkansas Wireless Information Network (AWIN) system which could affect radio use. </p> </li><li> <p>   Function as the Arkansas Crime Information Center (ACIC) "Terminal Agency Coordinator" (TAC) and attend related meetings. The TAC serves as the point of contact at the local agency for matters related to Criminal Justice Information Services (CJIS) information access.  The TAC administers CJIS system programs within the agency and oversees the agency's compliance with CJIS system policies.</p> </li><li> <p>   Ensure all police personnel conduct operations and disseminate information within the guidelines of ACIC, CJIS Policies and Arkansas State Law. Oversee the validation of all records entered. Serve as the point of contact for all audits of ACIC records entered by this agency.</p> </li><li> <p>   Oversee the Tactical Dispatch program and advise the Tactical Team Leader on tactical responses and procedures when needed. Develop communication plans for large-scale events. </p> </li><li> <p>   Serve as the point of contact for Government Emergency Telecommunications (GETS) and Wireless Priority Service (WPS) access for the police and fire department.   Set up new department supervisors with this capability.</p> </li><li> <p>   Assist with budget expenditures and preparation of the annual budget for the dispatch center.   Ensure p-card transactions and expenditures are handled properly and comply with purchasing and contract policies of the city.</p> </li><li> <p>   Assists with various projects as assigned.  May be assigned to act as a project manager.  </p> </li><li> <p>   Respond to common inquiries or complaints from the public, regulatory agencies, or members of the business community.</p> </li><li> <p>   Act as manager in the manager's absence.</p> </li><li> <p>   Seek out information about technological advances in public safety communications and their potential impact on operations.</p> </li><li> <p>   Represent the department professionally while attending meetings with the City Council, public, representatives of other agencies, departments and committees.</p> </li><li> <p>   Attend conferences, seminars and other training for professional development purposes.</p> </li><li> <p>   Cover dispatch positions as needed.</p> </li><li> <p>   Perform tower checks and respond to alarms as needed.</p> </li><li> <p>   Perform other duties as assigned.</p> </li></ol> <ul> <li>Secondary duties as assigned. </li></ul> <ol> <li> <p>   High school diploma or GED and three years of public safety telecommunications experience with two years of supervisory experience required.</p> </li><li> <p>   Must be a United States Citizen, not less than 18 years of age.</p> </li><li> <p>   Valid Driver's License.</p> </li><li> <p>   Possess and maintain ACIC Basic and Advanced certification, and CJIS Certification.</p> </li><li> <p>   Ability to perform duties effectively in a high stress environment, which includes task switching.</p> </li><li> <p>   Effectively communicate with others orally and in writing, often under complex conditions that require good judgement, diplomacy, and tact.  Ability to give constructive feedback.  </p> </li><li> <p>   Ability to read and interpret technical manuals, periodicals, and other information related to the public safety communications field. </p> </li><li> <p>   Ability to exercise good judgement, make sound decisions in the performance of duties, and work independently on multiple tasks assigned.</p> </li><li> <p>   React quickly, appropriately, and calmly in emergencies, adopting effective courses of action.</p> </li><li> <p>   Must have strong organizational skills and be detail oriented.</p> </li><li> <p>   Must be able to analyze and utilize data to make informed decisions and create reports.</p> </li><li> <p>   Ability to work with mathematical concepts such as addition, subtraction, multiplication, division, and calculate percentages.</p> </li><li> <p>   Must be proficient in the use of a computer and highly proficient in spreadsheet applications. Must be able to become proficient in the use of Data Analysis and Mapping and Decision Support applications. Must be able to effectively operate a multi-line telephone system and standard office equipment.</p> </li><li> <p>   Must be proficient in the use of radio system equipment, computer aided dispatch system, mapping software, weather radio, Arkansas Crime Information Center Computer, 911 computer, recording systems, fire alarm panel, and Teletypewriter (TTY) using the 911 equipment and various software programs.  Must have knowledge of the maintenance and set up of the Computer Aided Dispatch System software.</p> </li><li> <p>   Maintain confidentiality of sensitive information.</p> </li><li> <p>   This position requires the ability to speak clearly and be understood on radio systems and telephone systems, as well as understand what is being said by others on these same systems, to ensure safety.</p> </li><li> <p>   Ability to effectively present information to top management, public groups and/or boards of directors.</p> </li><li> <p>   Maintain professional and diplomatic interactions with vendors, citizens, business owners, local public safety agencies, and outside representatives. </p> </li><li> <p>   While performing the functions of this job, the employee is regularly required to talk and hear.  The employee regularly is required to stand, walk and sit; use hands to finger, handle or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds.  Specific vision abilities required to accomplish computer and office work. </p> </li><li> <p>   While performing the functions of this job, the employee may be in an outdoor environment for tactical/special event assignments, training and tower checks.  While performing the functions of this job, the employee is occasionally exposed to outside weather conditions and risk of electrical shock.</p> </li></ol>