<p>Virtual Universal Banker I - Fremont, OH (full-time, on-site):</p> <p>Job Summary -</p> <p>Responsible to build, maintain, and strengthen consumer and business relationships one customer at a time. Expected to provide exceptional customer service and recommend appropriate customer solutions with knowledge of CCB products and services in a virtual space (over phone, instant messaging chat feature ,etc.)</p> <p>Essential Job Duties -</p> <ul> <li> <p>Proficient in Helping Good People Make Good Decisions, virtually.</p> </li><li> <p>Actively discovers needs and proactively recommends appropriate products and service</p> </li><li> <p>Meets or exceeds sales goals set forth</p> </li><li> <p>Tracks and reports completed sales and referrals</p> </li><li> <p>Works with one customer at a time and transitions service requests into fulfilling financial needs</p> </li><li> <p>Utilizes financial biographies to enhance customer relationships and facilitate future financial needs</p> </li><li> <p>Maintains knowledge of CCB products and services while seeking opportunities to develop customer relationships. Actively identifies sales opportunities for CCB partners.</p> </li><li> <p>Maintains thorough knowledge of consumer and business products and services</p> </li><li> <p>Is fluent in all digital products</p> </li><li> <p>Recommends and identifies revisions on all deposit products and services</p> </li><li> <p>Processes IRA accounts including transfers and rollovers</p> </li><li> <p>Understands the competition</p> </li><li> <p>Actively seeks opportunities to refer customers to appropriate CCB partners</p> </li><li> <p>Demonstrates peer leadership and provides guidance and training.</p> </li><li> <p>Works closely with manager on the momentum of sales initiatives</p> </li><li> <p>Ability to lead and positively motivate team of peers</p> </li><li> <p>Complies with and maintains working knowledge of applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.</p> </li><li> <p>Completes assigned compliance training essential to job function.</p> </li><li> <p>Punctual and regular attendance is required.</p> </li></ul> <p>Requirements -</p> <ul> <li>A high school diploma </li><li>1-3 years of prior banking experience </li><li>Must possess excellent judgement and decision making skills </li><li>Strong communication skills </li><li>Ability to present a professional image </li><li>Ability to exercise sound judgement in resolving customer and employee issues </li><li>Maintains a high level of confidentiality </li><li>Position requires time management and ability to multi-task </li><li>Stay current with bank technology </li></ul> <p>Equal Opportunity and Affirmative Action Employer, M/F/Disabled/Vet</p>