<p>Job Summary</p> <p>CIT invites applications for the position of Workday Change and Adoption Manager, a key role in Oberlin's ERP Optimization Initiative.</p> <p>The Workday Change and Adoption Manager plays a critical role in then successful implementation of the Workday project which entails replacing our 30-year-old legacy system, Banner, with a cloud-based ERP, Workday, in the areas of Human Resources and Finance. This role is central to ensuring the successful adoption of Workday across the institution by leading organizational change, stakeholder engagement, and user readiness efforts for a multi-year enterprise transformation.</p> <p>This position is joining Oberlin at a pivotal moment, helping shape how the institution transitions from a legacy ERP system to a modern platform that will support the College for decades to come.</p> <p>This is a full-time, 1-year renewable position reporting to the Director of IT Project Management.</p> <p>Responsibilities</p> <p>Change Management Strategy</p> <ul> <li>Develop, manage and execute a change management strategy including process, system and data changes. Continuously gauge the needs and expectations of faculty, staff and students, ensuring their interests and needs are addressed. Identify and implement continuous improvement opportunities. Define key performance indicators (KPIs) for measuring the success of change management efforts. Conduct stakeholder impact assessments and organizational readiness evaluations to identify high-impact groups and tailor change strategies accordingly. </li></ul> <p>Change Champion Network</p> <ul> <li>Build, lead and empower a group of "Workday Champions" across campus to provide department level input, communication and support as well as peer to peer troubleshooting post go live. </li></ul> <p>Communications</p> <ul> <li>Execute the project communication plan including writing emails, newsletter articles, website content, etc. Ensure alignment with the overall project strategy and messaging. Develop targeted, audience-specific communication strategies for faculty, staff, and administrative units to support effective engagement and adoption. </li></ul> <p>Training Development & Documentation</p> <ul> <li>Develop the training plan, training repository, training documentation, and courses. Align training with Workday business process changes and support the transition to standardized, best-practice workflows. </li></ul> <p>Training Delivery</p> <ul> <li>Create training videos and deliver in person training. Ensure training effectiveness through feedback loops, user assessments, and continuous refinement of materials. </li></ul> <p>Project Team Collaboration</p> <ul> <li>Participate in project team meetings and provide regular updates on change management progress. Work closely with the project team to identify potential risks to user acceptance. Partner with functional leads to ensure a positive change experience for end users. Contribute to project governance by identifying, tracking, and escalating change-related risks and ensuring alignment with project milestones and timelines. </li></ul> <p>Metrics & Reporting</p> <ul> <li>Develop dashboards and reporting mechanisms to track adoption, training completion, engagement, and readiness. Provide regular updates to project leadership and steering committees </li></ul> <p>Success in this role will be measured by:</p> <ul> <li>High levels of user adoption and engagement across campus </li><li>Successful training completion and user readiness prior to go-live </li><li>Minimal disruption during go-live and strong post-go-live stabilization </li><li>Positive user experience and confidence in Workday </li><li>Strong alignment and engagement with campus stakeholders and leadership </li></ul> <p>Essential Job Functions Marginal Job Functions Required Qualifications</p> <ul> <li>Bachelor's degree in Communications, Organizational Development, or similar field </li><li>Minimum 2 years in a training, communications, or change management role </li><li>Minimum 1 year experience managing change or training in Workday HCM & Finance </li><li>Experience in managing internal communications, including leadership forums, newsletters, and intranet sites </li><li>Experience in managing change through sponsorship management, communication, and training plans </li></ul> <p>Knowledge, Skills and Abilities:</p> <ul> <li>Exceptional writing skills and creative outlook with strong attention to detail, editing, and tone </li><li>Works independently and can provide high-quality solutions </li><li>Ability to prioritize and perform multiple tasks in a dynamic and fast-paced team environment </li><li>Creativity in building communication and trainings assets or change management tools </li><li>Ability to manage multiple projects concurrently while meeting deadlines </li><li>Outstanding organizational and planning abilities </li><li>Must be an effective team player and proficiently work with cross-functional teams </li><li>Strong ability to influence stakeholders, manage resistance, and drive adoption in a complex organizational environment </li><li>Data-driven mindset with the ability to measure and report on change effectiveness </li></ul> <p>Desired Qualifications</p> <ul> <li>Higher education experience </li><li>Knowledge of IT Service Management (ITSM) frameworks such as ITIL. </li><li>PROSCI or ACMP Change Management certification </li></ul> <p>Quick Link for Posting https://jobs.oberlin.edu/postings/17423 Compensation</p> <p>Salary will be commensurate with qualifications and experience.</p> <p>Special Instructions to Applicants Commitment to Equal Opportunity and Inclusive Excellence:</p> <p>Oberlin College is committed to creating and sustaining a vibrant, welcoming community where all individuals are treated with dignity and respect, and where every member has an equal opportunity to learn, work, and contribute based on their talents, skills, and merit. We value a campus environment that draws on a wide range of backgrounds, experiences, perspectives, and ideas to enrich education, scholarship, and daily interactions. The College adheres strictly to all applicable federal and state civil rights laws, including Title VI, Title VII, Title IX, the Equal Protection Clause, and related regulations. We do not discriminate on the basis of race, color, national origin, sex, disability, age, religion, sexual orientation, gender identity, or any other protected characteristic in employment, admissions, or educational programs. Hiring and advancement decisions are made based on qualifications, experience, and job-related criteria. We encourage candidates from all backgrounds who share our dedication to academic excellence, free inquiry, respectful dialogue, and equal opportunity under the law to apply. The Office for Institutional Equity plays a key role in supporting a fair, compliant, and inclusive workplace and learning environment for the entire Oberlin community.</p>