<p>OPERATIONS SUPERVISOR - The Courts at Cape Coral</p> <p>Sports Facilities Management, LLC</p> <p>LOCATION: Cape Coral, FL</p> <p>DEPARTMENT: OPERATIONS</p> <p>REPORTS TO: DIRECTOR OF OPERATIONS</p> <p>STATUS: PART-TIME (NON-EXEMPT)</p> <p>ABOUT THE COMPANY:</p> <p>The Courts at Cape Coral is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Cape Coral, FL. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth.</p> <p>The Courts at Cape Coral is a managed facility by Sports Facilities Management, LLC, a Sports Facilities Companies (SFC) company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.</p> <p>SFC was awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.</p> <p>POSITION SUMMARY:</p> <p>The Operations Supervisor will be responsible for a variety of duties dependent upon the need for the day while providing participants with a quality program experience. This position is an active part of the conversion/changeover process before, during and after events. Duties require converting the facility and assisting with any event-oriented preparation/setup for shows or sporting events to run safely and efficiently.</p> <p>PRIMARY RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:</p> <ul> <li>Provide courteous and friendly service to all guests and staff </li><li>Assist at Front Desk when necessary, with membership and admin duties. </li><li>Be responsive to guest concerns and direct to appropriate manager to resolve </li><li>Enforce facility policies and procedures </li><li>Have general knowledge regarding program options and facility events </li><li>Assist other departments as necessary </li><li>Ensuring courts are in good condition </li><li>Keep supervisor informed of issues and updates </li><li>Respond to all incidents, accidents, injuries, and altercations </li><li>Complete and file corresponding paperwork as necessary </li><li>Assist with daily maintenance and upkeep of department equipment </li><li>Assigning duties to staff during shifts </li><li>Providing customer service and managing complaints </li><li>Provide direction and feedback to workers during shifts </li><li>Inspect equipment and communicate the need for repairs or replacements to management </li><li>Ensure health and safety standards are followed </li><li>Foster and maintain a positive work environment </li><li>Responsible for key and radio distribution </li><li>Responsible for opening and closing of facilities </li><li>Communicate to Facility Operations Manager and Coordinators on event set and breakdown </li><li>Serves as MOD on duty as needed </li><li>Complete special projects, daily assignments, and other duties as directed by management </li></ul> <p>MINIMUM QUALIFICATIONS:</p> <ul> <li>Ability to work with a wide variety of ages from preschool thru adult </li><li>Flexible work schedule (e.g., nights, weekends, holidays, and long hours) and regular attendance is necessary </li><li>Excellent communication skills, both verbal and written </li><li>Ability to maintain focus in a high-volume, fast-paced environment </li><li>Must have excellent guest service skills </li><li>Must be detail-oriented and have outstanding organizational skills </li><li>Ability to multi-task and prioritize </li><li>Ability to remain calm and focused in difficult and stressful situations </li><li>Must be respectful and friendly to our athletes, guests, visitors, spectators, leaders, and fellow team members </li><li>Must work well with others </li><li>Must take personal initiative for the betterment of the team and facility </li><li>Commitment to the safety and wellbeing of others </li></ul> <p>WORKING CONDITIONS AND PHYSICAL DEMANDS:</p> <ul> <li>Must be able to lift 50 pounds waist high </li><li>Will be required to stand for extended periods of time </li><li>Will be required to work indoors and outdoors year-round </li><li>Must be able to work independently in a busy environment </li><li>Must comply with safety and health code standards </li><li>Facility has intermittent noise </li><li>Must wear proper uniform </li><li>Able to run/walk as needed </li></ul>