<p>Job Details</p> <p>Job Location: Fairless Hills, NJ</p> <p>Position Type: Full Time</p> <p>Salary Range: $15.49 Hourly</p> <p>Job Shift: Any</p> <p>Description</p> <p>Full-Time Career Opportunities</p> <p>Ready to be a cornerstone of success? As a Customer Service Representative with us, you'll discover a workplace genuinely invested in your individual triumph. This isn't just a role; it's a rewarding career path with exciting room for professional advancement!</p> <p>You'll be instrumental in shaping our customers' experiences, treating everyone with the utmost respect and delivering world-class service whether they're in-person or on the phone. We're looking for Retail Office Associates who are not only computer-savvy and great at multitasking, but also possess strong interpersonal skills and a true team spirit. If you're a career-minded professional who consistently sets high benchmarks for customer service, you'll thrive here. You'll provide exceptional sales support, processing orders accurately and efficiently, all while maintaining a positive outlook. Crucially, your strong customer service skills will empower you to identify root causes and assist customers efficiently, timely, and with empathy.</p> <p>About Us:</p> <p>Ashley Furniture Store is a leader in the home furnishings industry, dedicated to providing stylish, high-quality products and exceptional customer service. We believe in fostering a positive work environment where our team can thrive and grow. We have over 75 locations in the following states: Virginia, Maryland, Pennsylvania, Delaware, New Jersey, New York, New Hampshire, and Massachusetts.</p> <p>COME GROW WITH US TODAY!</p> <p>Benefits of working for us!</p> <ul> <li>We offer National Health, Dental, and Vision coverage </li><li>Life insurance - Employer paid basic Life Insurance, with the option to add Voluntary Life Insurance as well </li><li>401(k) </li><li>Recognition and reward programs </li><li>Paid Sick Days </li><li>Paid Vacation, Holidays (Thanksgiving and Christmas) </li><li>Employee Assistance Program </li></ul> <p>Our prices are already low, but why not more! Generous Employee Discount</p> <p>Job Responsibilities:</p> <ul> <li>Enter customer orders into the system accurately and completely </li><li>Process payment to proper accounts </li><li>Responsible for security of cash and other legal tenders </li><li>Prepare daily deposits in accordance with Company policies and procedures </li><li>Answer incoming calls and respond to customer queries in a timely and courteous manner </li><li>Schedule deliveries that are convenient for the customers and comply with company procedures </li><li>Maintain all open orders and courteously communicate status with customers </li><li>Work daily reports according to Company requirements </li><li>Assist with showroom displays, tagging, and other tasks as needed to help maintain a customer-friendly showroom in keeping with the standards of Ashley Home Store Furniture </li><li>Assist Office Manager when needed </li></ul> <p>As a Retail Office Associate, you must:</p> <ul> <li>Have a High School diploma or GED </li><li>Have strong business acumen and Excellent verbal and listening skills </li><li>Solid knowledge and computer literacy (Microsoft Outlook, Word, Excel, etc.) </li><li>Strong cash handling skills and Ability to calculate figures (discounts, interest, commission, percentages, area, etc.) </li><li>Strong interpersonal and human relations skills </li><li>Proven analytical and problem-solving skills </li><li>Ability to use sound judgment and decision making while effectively responding to common inquiries or complaints from customers or vendors </li><li>Be able to lift/ move up to 25 pounds, regularly </li><li>Being bilingual is a plus </li></ul> <p>Regency Management Services is an Equal Employment Opportunity ("EEO") / ADA Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.</p> <p>#HPR25</p> <p>Qualifications</p>