<p>Tangoe is powered by cutting-edge technology and the top people in the IT lifecycle management industry. Customers count on us to pay their bills, process their orders, manage their inventory, and find them savings for their global telecom, mobile, and cloud technology environments. Put simply, we're proud of what we've built, and Gartner rates us as "Visionary"!</p> <p>What you'll do:</p> <p>The responsibility of the Logistics Implementation Analyst is to plan, implement, and monitor the overall implementation strategy to maximize efficiency and productivity. This role collaborates with several other departments (Operations, Implementation, Billing, and Sales) to build workflows based upon customer needs and implement the strategies necessary to cultivate a successful client relationship. The Logistics Implementation Analyst is also responsible for creating and executing best practices for the NetSuite and Tangoe mobile platform integrations. Persons filling this role must have advanced knowledge of Office 365, NetSuite, and the Tangoe mobile platform.</p> <ul> <li>This position requires residence in Indianapolis, Indiana or surrounding metropolitan areas. </li></ul> <p>Responsibilities:</p> <ul> <li>Maintain data integrity between multiple MMS platforms and NetSuite. </li><li>Action requests from interdepartmental teams and client Points of Contact (POC's) during implementation process regarding inventory and asset management. </li><li>Notify logistics teams when devices will transition to End of Life(EOL) as well asassisting in the management of client device life cycle programs. </li><li>Create and maintain NetSuite reports for internal and external use, providing insights to drive decision making. </li><li>Collaborate with Transition Team to create Seed Stock management programs to ensure integration readiness. </li><li>Troubleshoot NetSuite issues and escalate through proper channels when necessary. </li><li>Collaborate with Data, ETL, and Operations departments to ensure client processes are completed within the integration guidelines. </li><li>Design warehouse inventory management practices including Forward/Reverse Logistics programs, recycle procedures, shipping preferences, and inventory item management. </li><li>Work with existing customers to modify and optimize their Logistics or Depot Services according to best practices. </li><li>Work with internal teams to identify potential customers interested in implementing Logistics or Depot Services. </li><li>Conduct or participate in design sessions with new Logistics customers to gather requirements, discuss optimizations and/or enhancements. </li><li>Thoroughly document all processes and communicate updates to relevant stakeholders. </li><li>Manage, improve, and expand upon vendor partnerships to improve service delivery. </li><li>Investigate and resolve billing discrepancies and errors and recommend billing process improvements. </li><li>Review and research complex technical data issues to identify and resolve errors and billing variances. </li><li>Support daily invoice generation including gathering billing data and assuring billing accuracy. </li><li>Research records in the revenue stream and work with process owners to take corrective and preventative action when required. </li></ul> <p>Who you are:</p> <ul> <li>Associate's or Bachelor's degree, or equivalent work experience preferred </li><li>Advanced knowledge of Office365, NetSuite, and Tangoe Mobile Portal is strongly recommended </li><li>Understanding of the principles of the 5S methodology and their use for process improvement </li><li>Basic understanding of Lean/Six Sigma methodology preferred </li><li>Project Management experience is preferred </li><li>Proven ability to collaborate effectively cross-functionally is required </li><li>Excellent analytical and problem-solving abilities </li><li>Ability to understand and implement contractual requirements </li><li>Ability to multi-task and prioritize workload </li><li>Excellent written and verbal communication skills </li><li>Prior logistics experience a plus </li><li>Prior Tangoe experience preferred </li><li>Prior experience operating a forklift, barcode scanner, barcoding software, and standard logistics printers is preferred </li><li>Commitment to adhering to safety and security policy to promote a safe working environment </li></ul> <p>Where you'll work:</p> <ul> <li>Office environment (75%) </li><li>Warehouse environment (25%) </li><li>This position is open to candidates who live in the following states: Alabama, Arizona, Arkansas, Florida, Georgia, Indiana, Iowa, Kansas, Kentucky, Maine, Michigan, Missouri, Nebraska, New Hampshire, New Mexico, North Carolina, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia </li></ul> <p>What we offer:</p> <p>A competitive salary, along with a whole stack of other benefits too! We're ambitious, friendly, driven, and passionate. If you want to be a part of a like-minded team in an evolving, challenging marketplace, then it's worth us having a chat!</p> <p>Tangoe Values:</p> <p>Accountability: Relentlessly delivers.</p> <p>Customer Centricity: Constantly enhances the customer experience.</p> <p>Collaboration: Team effectively.</p> <p>Transparency: Honest and respectful communication.</p> <p>More Information About Tangoe:</p> <p>Tangoe reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state, or local laws. Tangoe is an Equal Opportunity Employer - Minority/Female/Disability/Veteran/Current Unemployment Status.</p> <p>Tangoe is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call (888) 855-2795. We will make a determination on your request for reasonable accommodation on a case-by-case basis.</p> <p>The law requires Tangoe to post a notice describing the Federal laws prohibiting job discrimination. For information regarding your legal rights and protections, please visit Tangoe's career page at https://www.tangoe.com/company/careers/.</p> <p>As a Federal Contractor, Tangoe is required to participate in the E-Verify Program to confirm eligibility to work in the United States. For information, please visit Tangoe's career page at https://www.tangoe.com/company/careers/.</p> <p>Tangoe will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. For information, please visit Tangoe's career page at https://www.tangoe.com/company/careers/.</p> <p>Notice to Recruiters and Agencies: Tangoe prefers to recruit candidates directly, rather than through a third-party recruiter or agency. Do not submit or present your candidate(s) through any means (e-mail, fax, phone, mail, verbal referral) to Tangoe or any employee of Tangoe. In the case of candidate(s) submitted or presented to Tangoe by a recruiter or agency without a signed agreement in place for the specific position or without a specific open requisition, Tangoe explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. To request consideration as a Recruiting Vendor, please contact our recruiting department.</p>