<p>The Business Service Representative role provides Customer support to Equifax Mortgage Customers. In this role you will field telephone calls and/or emails pertaining to the support of our Mortgage Customers.</p> <p>What you'll do</p> <ul> <li> <p>Answer customer calls and/or emails providing prompt issue resolution</p> </li><li> <p>Manage outbound calls to gain information and/or follow up to resolve customer issues</p> </li><li> <p>Contribute to positive metrics: Quality, productivity, email aging, adherence, et cetera</p> </li><li> <p>Manage client dialog while documenting details of client interaction in Salesforce</p> </li></ul> <p>What experience you need</p> <ul> <li> <p>Minimum one year of customer service/support experience</p> </li><li> <p>Proficiency with Google Suite and Microsoft Excel</p> </li><li> <p>Detail oriented with an ability to multi-task in a fast paced environment</p> </li><li> <p>Exhibit strong organizational, problem-solving, and analytical skills</p> </li><li> <p>Excellent listening, verbal, and written communication skills</p> </li><li> <p>In office, 10:30a to 7:00pm Mon - Fri / (training hours may be different)</p> </li></ul> <p>What could set you apart</p> <ul> <li> <p>Bachelor's degree preferred</p> </li><li> <p>Two plus years of experience in a B2B customer support environment</p> </li><li> <p>Proficiency in Salesforce Service</p> </li><li> <p>Quick learner that is tech-savvy and open to learning and working with new business tools while embracing change</p> </li><li> <p>Mortgage industry experience</p> </li></ul>