<p>Your Story.\nThe Social Media & Consumer Engagement Associate helps strengthen the brand's relationship with consumers through real-time social media engagement and direct consumer support. This role blends digital community management (e.g. monitoring and joining conversations, responding to comments, spotting trends, and building rapport) with traditional consumer care via phone, email and digital channels.\nSuccess in this role requires someone who fully "lives in" social platforms, understands Gen Z/Millennial digital culture, and can help the brand join conversations quickly, authentically, and in a way that reflects the Sargento voice and values. This role sits at the intersection of social culture and real consumer connection.\nYour Passion. Our Culture.\nAt Sargento, you work for a company you believe in, with a family of people who believe in you. Our culture stems from a simple premise: Hire good people and treat them like family. At Sargento, you can make decisions based on how they affect people as well as the long-term health of our company. You will be encouraged to make a meaningful difference in the community, in the company and in your career. With diverse experiences and tools to learn and develop, you can transform your aspirations into reality. If you're ready for the right place to belong and grow your career, you can find it here.\nBenefits that set us apart.\n\nComprehensive medical including Fertility, Adoption benefits, Dental, and Vision Insurance\nRemote ½ day Fridays\nOnsite Health & Wellness Center\nEmployer 401K contribution in the top 1% of the nation\nRelocation Assistance\nTuition Assistance\nAccess to Employee Store\n\nWhat You Do. \n\nSocial Media Community Engagement\n\nMonitor brand mentions, comments, tags, and conversations across all active platforms, including but not limited to Instagram, Facebook, TikTok, YouTube and Reddit and other emerging channels.\nRespond to comments and messages in a timely, on-brand, and human way that reflects the brand's voice and personality.\nHelp maintain and evolve the brand's social media voice by ensuring all responses are consistent, authentic, and aligned with brand guidelines.\nIdentify cultural moments, platform trends, competitive activities and conversation opportunities relevant to the brand's audience.\nFoster a sense of community by encouraging participation, acknowledging fans, and identifying opportunities to amplify user-generated content.\nFlag emerging conversations, potential issues, and engagement opportunities to the Integrated Marketing Communications team.\nTrack engagement activity and growth across social platforms and support reporting on key social media metrics and insights.\nContribute ideas for agile marketing moments and real-time engagement opportunities.\n\n\nConsumer Support (Phone + Digital)\n\nAnswer inbound phone calls with empathy, warmth, and professionalism, ensuring consumers are always able to reach a real person.\nProvide product information, respond to questions and troubleshoot consumer concerns.\nManage and respond to consumer inquiries submitted through email, web forms, or other owned channels.\nAccurately document interactions and ensure timely follow-up when needed.\nEnsure every consumer interaction reflects the brand's commitment to quality and makes consumers feel heard, valued, and respected.\nProvide routine reporting on consumer issues showcasing key takeaways, trend lines, and verbatim feedback examples.\n\n\nCross-Team Collaboration\n\nShare insights from social conversations, consumer feedback, and emerging trends with the Integrated Marketing Communications team.\nPartner closely with the Social & Consumer Response Manager on issue escalation, response guidance, and continuous process improvement.\nSupport community-related initiatives, campaign engagement, and consumer insight gathering across marketing programs.\nBalance real-time social media engagement responsibilities with scheduled consumer response coverage.\n\n\n\nYour Education and Experience.\n\n1-3 years of experience in social media engagement, community management, customer service, or a related field.\n0-1 years' experience with a Master's degree\nBachelor's degree in marketing, Communications, Public Relations, or a related discipline. Required.\nStrong written and verbal communication skills with the ability to adapt to a brand voice across platforms.\nStrong awareness of social media culture, trends, and platform-specific behaviors.\nDeep familiarity with social platforms including TikTok, Instagram, Facebook, X, YouTube, Reddit, Pinterest, and others.\nAbility to respond quickly and thoughtfully in fast-moving environments.\nComfort and confidence handling consumer phone calls with professionalism, warmth and empathy.\n\n\nExperience using social engagement or social listening tools such as Sprinklr, Emplifi, or native platform engagement dashboards.\n\nOur Story.\nWith over 2,400+ employees and net sales of nearly $1.8 billion, Sargento is a family-owned company that has been a leader in cheese for more than 70 years. We created the world's first, successful pre-packaged sliced and shredded natural cheeses. Sargento is based in Plymouth, Wisconsin, where we manufacture and market shredded, sliced and snack natural cheese products, as well as ingredients and sauces. Sargento is known for the exceptional quality of our products and for product design, packaging and merchandising innovations that have transformed our industry.\nTo learn more about</p>