<p>Position Summary</p> <p>Act as Subject Matter Expert (SME) for multiple information systems, tools, or processes, providing expertise, guidance, and standardization for LifePoint and acquired entities.</p> <p>Essential Responsibilities</p> <ul> <li> <p>SME Responsibilities: Provide expertise and standardization across infrastructure systems, tools, and processes.</p> </li><li> <p>Infrastructure Design & Optimization: Build, design, and optimize systems to support HITS strategic objectives; seek efficiencies through automation and new product recommendations.</p> </li><li> <p>Workflow Development: Create methodology and processes to support infrastructure systems.</p> </li><li> <p>Issue Resolution: Triage, document, and act as Level 3 escalation for technical issues from ticket management system.</p> </li><li> <p>Vendor Management: Serve as primary point of contact for strategic technology vendors; ensure accountability and alignment with business objectives.</p> </li><li> <p>Risk Evaluation: Assess risks associated with assigned systems and provide guidance to leadership.</p> </li><li> <p>Migration Strategy: Execute and advise on migration strategies to future technical architecture.</p> </li><li> <p>Configuration Specifications: Define system configurations based on application, business, and technical requirements.</p> </li><li> <p>Root Cause Analysis: Utilize problem management techniques to analyze failures and implement corrective actions.</p> </li><li> <p>Performance Monitoring: Measure application, OS, and hardware performance on cloud resources; recommend improvements.</p> </li><li> <p>Testing & Selection: Participate in testing and selection of new systems and infrastructure projects.</p> </li><li> <p>Business Support: Assist with procurement, budgeting, and forecasting for assigned systems.</p> </li><li> <p>Documentation: Communicate and document operating system, infrastructure, and middleware issues.</p> </li><li> <p>Other Duties: Perform additional tasks as assigned.</p> </li></ul> <p>Additional Information</p> <p>Serves internal and external stakeholders (co-workers, clients, patients, vendors). Handles sensitive and confidential information. Requires understanding of healthcare regulatory compliance (e.g., HIPAA) and application of policies and procedures.</p> <p>Knowledge, Skills & Abilities</p> <p>Education: Bachelor's Degree or equivalent experience.</p> <p>Experience:</p> <ul> <li> <p>Minimum 5 years in healthcare IT infrastructure (multi-facility environment).</p> </li><li> <p>Familiarity with Cloud Security Operations (1-2 years).</p> </li><li> <p>Familiarity with DevOps tools, practices, and scripting (1-2 years).</p> </li></ul> <p>Certifications: Not required.</p> <p>Technical Skills: Intermediate programming, relational databases, operating systems.</p> <p>Communication: Ability to convey complex information and interact with management.</p> <p>Problem-Solving: Handle varied and complex business problems using analysis and interpretation.</p> <p>Project Management: Manage multiple projects, delegate tasks, and allocate resources.</p> <p>Physical & Mental Demands</p> <p>Occasional standing, walking, lifting up to 20 lbs. Extended computer use; repetitive upper body motion. Vision requirements: close, distance, color, peripheral, depth perception.</p> <p>Work Environment & Travel</p> <p>Office and hospital environments; may involve exposure to hazards. Minimal overnight travel (up to 10%).</p>