<p>General Summary</p> <p>The Billing Service Specialist supports policyholders and agents through all aspects of the billing cycle.</p> <p>Essential Functions</p> <ul> <li> <p>Supports onboarding of new Billing Service Center associates and cross-training initiatives as requested.</p> </li><li> <p>Supports policyholders and agents through all aspects of the billing cycle with outstanding customer service and collaboration with other departments. This includes, but is not limited to:</p> </li><li> <p>answering calls, chats, and email communications with policyholders and/or agents,</p> </li><li> <p>processing payments,</p> </li><li> <p>initiating billing and/or payment changes,</p> </li><li> <p>researching billing discrepancies.</p> </li><li> <p>Identifies and recommends changes in support of policyholder and/or agent feedback and general continuous improvement. Works closely with I.T. to implement and test solutions.</p> </li><li> <p>Actively participates in the rollout of new products, states, and changes to company policies and procedures that impact policyholders and agents as requested.</p> </li><li> <p>Researches, compiles, and/or develops work for corporate and departmental objectives and projects as requested or required.</p> </li><li> <p>Performs other duties as assigned.</p> </li></ul> <p>Working Conditions</p> <ul> <li>Ability to work under tight deadlines. </li><li>Sitting for extended periods of time. </li><li>Extended computer usage. </li><li>Occasional work-related stress. </li><li>Occasional travel to conferences and offsite meetings. </li></ul> <p>QUALIFICATIONS</p> <p>Skills and Abilities</p> <ul> <li> <p>Strong technical, analytical, and cognitive skills for interpreting underwriting and billing guidelines.</p> </li><li> <p>Exceptional interpersonal skills for collaborating with and supporting other associates, agents, insured, peers, and numerous outside contacts.</p> </li><li> <p>Exceptional oral and written communication skills especially when relating to policyholders and agents.</p> </li><li> <p>Ability to operate various office equipment:</p> </li><li> <p>Computer,</p> </li><li> <p>Printer/scanner,</p> </li><li> <p>Phone equipment.</p> </li><li> <p>Working knowledge of Microsoft applications, specifically Excel, Teams and Word.</p> </li><li> <p>Strong organizational skills.</p> </li></ul> <p>Education/</p> <p>Experience Requirements</p> <ul> <li>High school diploma or equivalent, college degree a plus. </li><li>One year of previous experience working in an office environment. </li><li>Insurance industry knowledge a plus. </li></ul> <p>SUPERVISION</p> <p>Supervision Received</p> <ul> <li>Limited supervision. </li><li>The nature of the work is such that it is performed to a large extent on one's own responsibility after assignment, with some choice of method. </li><li>Occasionally develops own methods. </li></ul> <p>Supervision</p> <p>Exercised</p> <ul> <li>None. </li></ul>