<p>Department: Sales</p> <p>Job Title: Strategic Customer Relations Representative</p> <p>Summary: This position is responsible for communicating with strategic customers regarding the companies' products and services.</p> <p>Essential Functions of the Job: The essential functions of the job require the person, with or without reasonable accommodation, to perform the following:</p> <ul> <li>Enter, maintain, and review sales orders and forecast reports as received from OEM customers. Verify price and delivery and maintain files for orders. </li><li>Communicate with customers on new and existing orders and any special requests. Answer inquiries on deliveries, lead times, pricing (at assigned level), and order status. </li><li>Provides daily and project support to Strategic Account Managers. Back-up for team members who are out of the office or unavailable. </li><li>Builds and maintain business relationship with SAM and client by providing prompt and accurate service so as to promote customer loyalty. </li><li>Review Open Order Report as needed. Monitor open order status to make sure customers are ordering within lead times and we are shipping as promised. </li><li>Process sample requests for customers and cooperate with engineering and planning on customer's projects. </li><li>Responsible for following prototypes from order to delivery by working with engineering and SAMs. </li><li>Daily review of Past Due Reports and escalate when necessary to Strategic Inside Sales Manager or Senior Director Sales Operations. </li><li>Work with RMA Coordinator for efficient processing of returns and replacement orders. Authorize credit on RMA's and invoices up to $3,000. </li><li>Resolve billing and shipping errors as they occur and rectify them in a timely manner. </li><li>Be the key contact for the Strategic Sales force and keep them informed of all relevant activity. Keep track of projects and details necessary to support completion of same. </li><li>Keep the Strategic Inside Sales Manager informed of any areas of concern as well as the Director of Strategic Sales.. </li><li>Work with Purchasing/production planning to maintain expedite incoming shipments as needed. </li><li>Use the following software programs while performing the job, SAP, Microsoft Excel and Word, Power BI, CRM. </li><li>Perform all other duties as assigned. </li></ul> <p>Recommended Education and/or Experience</p> <p>Bachelors Degree in a related field; or minimum two years related experience; or combination of education and related experience.</p> <p>All Employees are expected to:</p> <ul> <li>Follow the Employee Handbook policies and procedures and uphold organizational values. </li><li>Contribute to building a positive work environment. </li><li>Report for work consistently and on time. </li><li>Report to supervision conditions or practices that are unsafe to ebm-papst and its employees. </li></ul> <p>Original 05/04/07</p> <p>Rev 04/03/25</p>