<p>Senior Director, Commercial Business Insights</p> <p>Location: Lexington, MA Education level: Master or PhD Job category: New Product Planning Target start date: 7/1/2025 Work Location: Flex Shift: 1st</p> <p>uniQure is dedicated to bring innovative therapies or unmet medical needs to patients. In doing so each function in uniQure is directly or indirectly responsible for the lives of patients. This responsibility should be part of our day-to-day working life by (i) living up to high quality standards and (ii) by recognizing the sense of urgency in areas of high medical need. uniQure is dedicated to bring innovative therapies for unmet medical needs to patients. In doing so each function in uniQure is directly or indirectly responsible for the lives of patients. This responsibility should be part of our day-to-day working life by (i) living up to high quality standards and (ii) by recognizing the sense of urgency in areas of high medical need.</p> <p>Through pioneering gene therapy, including our investigational candidate AMT-130 for Huntington's Disease, we're preparing for our first commercial launch - and seeking a passionate, strategic leader to help build a best-in-class patient experience program from the ground up. This is a unique opportunity to shape a pioneering patient services offering and deliver a life-changing treatment experience to patients and families facing Huntington's Disease.</p> <p>We are seeking a strategic and forward-thinking Sr. Director, Commercial Business Insights to join our Market Access & Patient Services organization. This individual will lead the design, development, and execution of the commercial Customer Relationship Management (CRM) strategy in support of our anticipated U.S. commercial launch of AMT-130. This role will serve as the key business owner for the CRM platform and associated analytics capabilities across customer-facing teams, including Account Management, Field Reimbursement, Case Management, and Treatment Center Representatives.</p> <p>The Sr. Director will play a pivotal role in translating data into actionable insights, enabling operational excellence and informed decision-making. This leader will also ensure the CRM infrastructure supports a seamless and compliant customer experience aligned with our values and commitment to patients.</p> <p>Key result areas (major duties, accountabilities and responsibilities)</p> <p>Strategic CRM Leadership:</p> <ul> <li>Define and execute the strategic roadmap for CRM systems (e.g., Salesforce Health Cloud) to support commercialization and customer engagement needs. </li><li>Collaborate closely with IT, commercial operations, field teams, and external vendors to drive CRM implementation and adoption. </li></ul> <p>Cross-functional Collaboration:</p> <ul> <li>Serve as a strategic partner to cross-functional stakeholders, including Account Management, Field Reimbursement, Case Management, and Treatment Center teams. </li><li>As a key user, align with IT on CRM functionality and workflows with the needs of diverse field teams to support patient access and engagement </li></ul> <p>Business Analytics & Insights:</p> <ul> <li>Lead the development of key performance indicators (KPIs), dashboards, and reporting frameworks that provide visibility into field team performance and customer engagement. </li><li>Translate data into actionable commercial insights to support strategic decisions, resource allocation, and operational improvements. </li></ul> <p>Launch Readiness:</p> <ul> <li>Play a central role in ensuring CRM systems and analytics capabilities are fully operational and integrated ahead of AMT-130's U.S. launch. </li><li>Work with launch teams to ensure timely capture and interpretation of real-time data to inform launch execution. </li></ul> <p>Compliance & Data Governance:</p> <ul> <li>Ensure CRM systems and data reporting practices comply with all relevant regulations, including HIPAA and industry best practices. </li><li>Promote data integrity, security, and compliance through appropriate governance structures. </li></ul> <p>#LI-EB1</p> <ul> <li>Bachelor's degree required; advanced degree (MBA, MS, PhD) preferred. </li><li>10+ years of experience in the biotechnology, pharmaceutical, or healthcare industry, with at least 5 years in a leadership role overseeing CRM platforms and commercial analytics. </li><li>Demonstrated expertise in CRM systems (e.g., Salesforce Health Cloud) implementation and optimization within a commercial function. </li><li>Deep understanding of field team workflows in Market Access, Patient Services, or similar roles. </li><li>Proven ability to generate actionable business insights from complex datasets. </li><li>Strong project management, vendor management, and cross-functional collaboration skills. </li><li>Experience supporting the launch of specialty products or gene therapies is a strong plus. </li></ul>