<p>Job Title Service Advisor Location Altoona Iowa Company Interstate Power Systems We are currently seeking an experienced Service Advisor to join our team Service Advisors fulfill a critical role in our operations They are responsible for building strong customer relationships by consulting with customers regarding their service needs Together with the technicians Service Writers ascertain the cause of the issues that prompted a given customers visit works to address and resolve those issues Job Duties Greet the customer and start the process of helping the customer through the repairHelp identify a mechanical problem by questioning the customer or visual inspectionPositive interface with technicians foreman parts department and customersAdvise customers about necessary services needed for repair of vehicleWrite and present accurate estimates of repairExplain the work and charges to the customer when the job is completeAccurately process customer and warranty repair ordersOrganize and prioritize workflow of shop and field techniciansCommunicate with shift advisers as to work progress and priorityResponsible for securing facility at close of shiftAssist parts department with purchasing work orders etcAdministrative duties as related to the roleRequirements for Service Advisor High School Graduate RequiredTruck or Automotive Service Advising Experience preferred but not requiredIdeal Candidate will possess the following qualities Positive attitudeSolid written and verbal communication skills including excellent customer service and phone skillsOrganized and able to manage time wiselyThe desire to succeed in a day to day challenging positionMechanical ExperienceComputer Skills Excel Word Excede Operating SystemEmployee Benefits Competitive Wages Be paid your worthTuition assistance for educational and ongoing career growthHealth dental and vision coverage begins on the first day of the following monthPaid Time Off PTO starts accruing day one of your full time employmentHolidays 6 Holidays and 2 Floating Holidays per year401K with company matchingLong Term Disability SuppliedShort Term Disability SuppliedLife Insurance SuppliedHealthiest You Virtual Health Care paid by InterstatePPE Reimbursement Safety Glasses and Safety Boot ReimbursementPet Insurance We care about our furry friendsEmployee Discounts available on products and servicesPaid Employee Assistance Program Free 247 Access to a guidance consultant regarding life challenges you or family member may facePaid Health and Well being screening for employees and their spousePlease note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job Duties responsibilities and activities may change at any time with or without notice Interstate Companies is an Equal Opportunity Employer and we encourage all qualified and interested persons to apply for this position by submitting a resume for consideration Military Friendly Hiring IPSRT</p>