<p>Apply</p> <p>Description</p> <p>The Retail Operations Representative III is responsible for providing administrative and clerical support for activities related to the Credit Union's retail operations products, services, and programs. This includes assisting in development, implementation, and operations of all retail products, services and programs.</p> <p>Primary Responsibilities:</p> <ol> <li> <p>Participates in the administration of the Credit Union's retail operations audit program as the primary conductor to evaluate compliance with policy, procedure, and regulations to include but not limited to periodic audits of branch and member service center operations.</p> </li><li> <p>Monitors QC log and enters any missing or supporting documentation as needed. Follows up for completed items such as reconciliations of retail operations accounts; maintenance and Reg E requests; member beneficiaries on existing deposit accounts; transactions on inactive / dormant accounts; cashier checks; deposit rate changes; overdraft protection; exception reports for all debit card file maintenance and forms; CD / IRA transactions, beneficiaries, forms, and file maintenance.</p> </li><li> <p>Monitors transaction and cash difference tracking, retail operations key insights, employee authorization / signing authority updates, and other retail forms. Generates or creates reports as needed.</p> </li><li> <p>Processes IP capture void transaction requests.</p> </li><li> <p>Maintains equipment inventory for branches and member service center. Documents and reports functionality, end of life, etc.</p> </li><li> <p>Assists in the development of retail operations products, services and programs. Coordinates with staff, vendors, and departments for enhancements and changes. Participates in testing and deployment to end users.</p> </li><li> <p>Provides exceptional member service, resolving issues and answering inquires. Train and assist retail team members in retail operations, policies and procedures.</p> </li><li> <p>Facilitates and leads monthly Branch Operations meetings with MRRIIIs to review updates, trends and provide insights on system enhancements.</p> </li><li> <p>Documents administrative and clerical updates, changes, decisions, and procedures.</p> </li><li> <p>Reviews retail operations policies, procedures, and regulatory guidance to assess effectiveness of controls and makes recommendations.</p> </li><li> <p>Keeps up to date on regulatory guidance other relevant industry standards.</p> </li><li> <p>Adheres to all AOCU policies and procedures. Responsible for compliance with the following regulations: BSA, OFAC, and other regulations as required.</p> </li></ol> <p>Secondary Responsibilities:</p> <ol> <li> <p>Participate in relevant meetings or committees.</p> </li><li> <p>Participates in New Hire training class for an overview of Retail Operations Digital Audits.</p> </li><li> <p>Provides back-up to level I and II representatives by assisting in all responsibilities. May provide backup to Retail Operations Manager and other areas of the Operations department as needed.</p> </li><li> <p>Assists as a day-to-day point of contact for all Retail Operations vendors.</p> </li><li> <p>Performs other related administrative or clerical duties as assigned.</p> </li></ol> <p>Supervisory Responsibility:</p> <p>N/A.</p> <p>Work-Life Balance, Benefits & Compensation:</p> <p>We understand the importance of work-life balance, and our programs give employees peace of mind. Employees at All One Credit Union are offered a comprehensive, affordable, and competitive benefits package including a rich 401K plan offering 100% of the first 5% 401K Match contribution and 3% 401K Safe Harbor contribution. Please review our full benefits package at all-onecu.com/about/careers/.</p> <p>This position is eligible to work remotely up to 2 days per week after 3 months of hire in accordance with the Work From Home Policy. The salary range for this role is between $23.40 - $35.10. Actual compensation will be determined based on experience and other factors as permitted by law</p> <p>Requirements</p> <p>High School Diploma or equivalent. Three years of related banking experience is required. Strong knowledge of state and federal banking compliance regulations and knowledge of credit union operational policies and procedures, products, and services required. Experience with branch audits is preferred. Demonstrated supervisory or coaching experience is preferred. Must be very comfortable with technology. Must have demonstrated analytical and problem-solving skills and the ability to prioritize tasks and manage deadlines. Must have demonstrated experience working independently and as part of a team; strong attention to detail; ability to process work accurately; and excellent organization and communication skills. Must have proficiency in Microsoft Office Suite (Word, Excel, Outlook, SharePoint) and ability to utilize various banking software and platforms. Must have ability to utilize various types of office equipment, including PC. Must have a valid driver's license and ability to travel throughout the branch network as needed.</p> <p>Employees are expected to embody All One Credit Union's core values in all interactions, fostering partnerships, trust, and community both internally and externally. This commitment supports a culture of inclusion and drives the achievement of All One's goals.</p> <p>All One Credit Union is an Equal Opportunity Employer.</p>