<p>Employee Type: Regular Experience in quality assurance for enterprise IT operations. Required: Bachelor's degree in Quality Management Business, or related field ITIL v3 Foundations Active TS/SCI with ability to obtain polygraph. Ability to work independently with little direction and guidance. Understanding of all elements of PMBOK and IT delivery life cycles, including planning, development, requirements management, configuration management, quality assurance, and release management. Experience working on unusually complicated problems and providing solutions that are highly creative and ingenious, exhibiting ingenuity, creativity, and resourcefulness. Ability to act independently to expose and resolve problems. Excellent interpersonal skills; able to rapidly develop positive customer and team relationships. Excellent writing and communication skills, including the ability to develop analytical documents and present oral presentations to senior/executive management. Proficient is MS Office suite - Visio, Word, Excel, PowerPoint, and Project 7+ years related QA experience 2+ years experience with large-scale enterprise IT operations in a high paced diverse environment Demonstrated experience with ISO 9001, ISO 20000 Develop, evaluate, and implement quality management processes and standards to ensure compliance with organizational standards and governmental regulatory requirements; work with customer quality management representatives to seamlessly design, integrate, and implement quality assurance practices to support achievement of program and customer goals and objectives Develop and implement a Quality Control Program. Conduct quality audits and implement preventive/corrective actions. Document validation procedures and technical reports; assist with establishing and implementing organizational validation policies. Measure, track and ensure contract performance objectives are met or exceeded. Apply best-practice and disciplined quality management principles to lead and execute QA for all program activities. Develop new and refine existing process to enhance quality and productivity. Review and evaluate work and prepare periodic performance reports.</p>