<p>Position Summary</p> <p>Universal Banker I will serve as the face of the Bank at our retail branches. Universal Banker I will maintain long-standing customer relationships and effectively generate new relationships within our community markets. In addition to handling day-to-day deposits and withdrawals, Universal Banker I will be responsible for opening new deposit account and establishing IRAs, as needed. In general, Universal Banker I will assist in leading the branch CSR team by taking on transactions that require elevation and by using their experience as a developmental tool.</p> <p>Essential Responsibilities</p> <ul> <li>Provide excellent customer service </li><li>Open and maintain deposit accounts and IRAs </li><li>Process customer financial transactions </li><li>Address customer inquiries regarding all deposit products and account information </li><li>Maintain knowledge of new account policies and procedures </li><li>Verify cash shipments and accurately balance the vault </li><li>Maintain and accurately balance cash drawer </li><li>Promote and cross-sell Bank products and services </li><li>Achieve and maintain 80% of individual sales goal </li><li>Assist CSR I and CSR II with customer interactions and make decisions, as needed </li><li>Build and maintain a customer portfolio through the Sales Management CRM system </li><li>Maintain branch audit logs </li><li>Balance branch via TellerInsight </li><li>Balance and troubleshoot ATM </li><li>Participate in community involvement initiatives </li><li>Other administrative duties, as directed </li></ul> <p>Competencies & Qualifications</p> <ul> <li>High School diploma or equivalent required </li><li>1-2 years Universal Banker experience, including new accounts, IRAs, and vault balancing </li><li>Acute detail orientation with demonstrated record of accuracy </li><li>Previous cash handling </li><li>Ability to prioritize tasks quickly and appropriately </li><li>Strong interpersonal communication skills </li><li>Customer service orientation </li><li>Ability to proactively solicit new business </li><li>Strong working knowledge and ability with Microsoft Office and web-based programs </li></ul>