<p>Job Description:</p> <p>The Warranty Support Specialist I at AAON is an entry-level role responsible for supporting the processing and administration of warranty claims in accordance with established policies and procedures. This position focuses on reviewing routine warranty claims, maintaining accurate documentation, and providing timely support to customers, service providers, and internal departments. The specialist works under guidance and supports the Warranty Support Specialist II and broader warranty team to ensure claims are handled efficiently and accurately.</p> <p>This role is ideal for individuals beginning a career in warranty administration or customer/technical support within a manufacturing or HVAC environment.</p> <p>Primary Duties</p> <p>The Warranty Support Specialist I supports standard warranty claim processing and assists with administrative and customer service activities related to warranty operations.</p> <p>Primary duties may include, but are not limited to:</p> <ul> <li> <p>Review and process routine or low-mid complexity warranty claims following established guidelines.</p> </li><li> <p>Verify warranty eligibility, claim documentation, and basic claim details for accuracy and completeness.</p> </li><li> <p>Communicate with customers and service providers to request missing information or provide claim status updates.</p> </li><li> <p>Enter, update, and maintain warranty claim data accurately in warranty management systems.</p> </li><li> <p>Escalate complex, high-value, or disputed claims to Warranty Support Specialist II or leadership per defined procedures.</p> </li><li> <p>Assist with maintaining warranty documentation and reference materials.</p> </li><li> <p>Support audits and compliance activities by ensuring accurate records and adherence to procedures.</p> </li><li> <p>Participate in training to build product knowledge, system proficiency, and understanding of warranty policies.</p> </li><li> <p>Collaborate with team members to meet department quality, accuracy, and productivity goals.</p> </li></ul> <p>Job Requirements</p> <p>Education and Experience Requirements:</p> <ul> <li> <p>Requires a high school diploma or GED</p> </li><li> <p>Preferred: Associate's degree or coursework in Business, Technical Studies, or a related field</p> </li><li> <p>0-2 years of experience in customer service, administrative support, or a related role preferred</p> </li></ul> <p>Knowledge, Skills, and Abilities:</p> <ul> <li> <p>Basic understanding of customer service principles and administrative processes</p> </li><li> <p>Ability to follow established procedures and guidelines</p> </li><li> <p>Strong attention to detail and accuracy</p> </li><li> <p>Proficiency in Microsoft Office and ability to learn warranty management systems</p> </li><li> <p>Clear written and verbal communication skills</p> </li><li> <p>Ability to manage multiple tasks and prioritize workload in a structured environment</p> </li><li> <p>Willingness to learn technical concepts related to HVAC equipment and warranty policies</p> </li><li> <p>Any combination of education and experience that provides an equivalent background</p> </li></ul> <p>Essential Mental and Physical Functions</p> <p>This role requires attention to detail, organization, and the ability to perform routine analytical tasks with guidance.</p> <p>Requirements:</p> <ul> <li> <p>Ability to sit and work at a computer for extended periods</p> </li><li> <p>Visual acuity for reviewing documentation and data</p> </li><li> <p>Mental focus to manage multiple routine tasks and follow established workflows</p> </li></ul> <p>Work Environment</p> <p>Work is primarily performed in an office setting with regular interaction with warranty team members and internal departments. Limited exposure to manufacturing or technical environments may occur as part of training or process familiarization. Standard business hours apply, with occasional overtime during peak periods.</p> <p>Disclaimer</p> <p>Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required for this job. Duties, responsibilities, and activities may change at any time with or without notice. This job description is not an exhaustive list of all functions the employee may be required to perform. The company reserves the right to revise this job description at any time. The employee must be able to perform the essential functions of the position satisfactorily. If requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions of the job, absent undue hardship.</p>