<p>Join Rockline - Where Values Drive Excellence</p> <p>At Rockline Industries, we don't just manufacture consumer packaged goods - we build trusted partnerships and create meaningful impact. As a privately held industry leader, we are guided by our RRITE values: Renew, Respect, Integrity, Teamwork, and Excellence. These values shape how we work, how we collaborate, and how we show up for our customers and each other.</p> <p>Locations: Within reasonable driving distance of Sheboygan, WI, or Springdale, AR corporate offices.</p> <p>Work Arrangement: Option of On-site|Flex|Remote. Hourly position.</p> <p>We're looking for a Customer Service Specialist II - an experienced customer service professional who takes pride in owning accounts end-to-end, solving complex issues, and partnering cross-functionally to deliver a high level of service. If you enjoy being the go-to person for your accounts and want to work for a company that values your expertise, this role may be a great fit.</p> <p>What You'll Do</p> <p>As a Customer Service Specialist II, you'll manage business-to-business (B2B) customer accounts from order to cash, providing advanced support while serving as a trusted internal and external partner.</p> <p>Order Processing & Account Ownership</p> <ul> <li>Review and process EDI and manual customer orders with accuracy and efficiency </li><li>Manage customer items, pricing, addresses, and profiles </li><li>Monitor item transitions, special delivery requirements, and order changes </li><li>Track customer orders from entry through delivery and invoicing </li><li>Communicate proactively on order status, product availability, and delivery appointments </li></ul> <p>Advanced Account Management</p> <ul> <li>Serve as the primary contact for assigned customer accounts </li><li>Execute and manage transportation strategies in partnership with internal teams </li><li>Ensure order, invoice, and accounting accuracy, including advanced updates and follow-through </li><li>Review and respond to daily reports; identify trends, risks, and opportunities </li><li>Troubleshoot complex issues and escalate appropriately when needed </li><li>Identify and support customer service and account management process improvements </li></ul> <p>Collaboration & Continuous Improvement</p> <ul> <li>Partner closely with Sales, Transportation, Quality Assurance, Scheduling, and Forecasting teams </li><li>Complete quarterly goals and maintain an individual development plan </li><li>Demonstrate a strong commitment to Rockline's RRITE values and workplace safety </li><li>Contribute to a collaborative team environment and support additional responsibilities as needed </li></ul> <p>What You'll Bring</p> <p>Education</p> <ul> <li>High School Diploma required </li></ul> <p>Experience</p> <ul> <li>4+ years of business-to-business customer service experience or equivalent B2B account management experience </li><li>Or 2 years of customer service experience with prior Rockline experience and exposure to order management (Quality, Supply Chain, Operations) </li></ul> <p>Skills & Knowledge</p> <ul> <li>Proven experience managing customer accounts end-to-end </li><li>ERP system experience required (JDE strongly preferred) </li><li>Microsoft Word and Excel proficiency required </li><li>Strong written, verbal, and interpersonal communication skills </li><li>Solid problem-solving, analytical, and organizational skills </li><li>Ability to work cross-functionally in a fast-paced environment </li></ul> <p>Preferred</p> <ul> <li>Logility experience </li><li>Supply Chain Principles certification </li></ul> <p>Why Rockline?</p> <ul> <li>Values-Driven Culture - Our RRITE values guide how we work together every day </li><li>Flexibility - Options for on-site, flex, or remote work </li><li>Meaningful Work - Own customer relationships and make a real impact </li><li>Professional Growth - Clear goals, training, and development planning </li><li>Stability & Purpose - A strong, privately held company with long-term vision </li></ul> <p>Ready to bring your experience to a company that values partnership and excellence?</p> <p>Apply today and help Rockline deliver outstanding service to customers, every order, every time.</p>