<p>The Desktop Technician II is responsible for the configuration and installation of all desktop infrastructure including hardware, approved software deployment, images, and maintenance in concert with the technology strategy, direction, and standards established by the information technology (IT) department. The responsibilities also include the implementation of secure, stable, and available desktop, laptop, thin client, etc. environments and the development of standards and conventions for end user devices. The Desktop Technician II will also provide guidance and expertise to the Desktop Technician I. This position may be required to remain on campus immediately before, during, and after severe weather and/or disasters.</p> <ul> <li>Maintains state of the art technical knowledge (TCP/IP, DNS, DHCP, etc.) in areas of essential responsibility and other associated technical, clinical, business, and industry areas affecting IT. </li><li>Receives, configures and installs equipment, devices, components, software, and technology including but not limited to desktops, laptops, thin clients, terminals, printers and printer servers. May assist network resources in installation of cabling, hubs, terminal servers, concentrators, ports, repeaters, bridges, routers, etc. Repairs and replaces any component associated with the incumbent's essential job responsibilities. </li><li>Follow IT Asset Tracking, Acquisitions and Disposal Policy & Procedures. Responsible for the protection of all desktops, laptops, thin clients, handhelds, etc., in the enterprise related to viruses, spyware and/or malware. </li><li>Exercises care in the use and operation of equipment and reference materials. Performs routine maintenance to ensure continued functioning of equipment. Maintains work area in a clean and organized manner. </li><li>Engages in continuous Process Improvement opportunities as business evolves. Suggests operational and technical improvements to other Technicians and leadership. </li><li>Logs work efforts related to incident and/or service request records accurately and completely. States the customer's issue, request, resolution and any other pertinent information clearly. Maintains work queues. </li><li>Writes and completes documentation in a clear and timely manner and in terminology that will be easily understood by the reader. </li><li>Follows established Service Center procedures for communication in incident and service request handling, including escalations. </li><li>Responds during off-hours to emergencies that may occur. </li><li>Performs similar to related duties as assigned or directed. </li></ul> <p>Qualifications</p> <p>Minimum Education</p> <ul> <li>Bachelor's Degree Computer Science, Computer Information Technology, Five years of related experience maybe considered in lieu of degree, Related field Required </li></ul> <p>Minimum Work Experience</p> <ul> <li>5 years IT related experience Required or </li><li>3 years Desktop Technician experience Required </li></ul> <p>Required Skills, Knowledge and Abilities</p> <ul> <li>Must possess good verbal and written communication skills, comfortable interacting within all levels of the organization. </li><li>Must have troubleshooting skills in a 24/7 environment. </li><li>Ability to follow defined processes and procedures. </li><li>Ability and experience training others. </li><li>Ability to work independently to carry out special projects. </li><li>Assists with design of new processes and evaluation of new technology. </li><li>Experience with software distribution and patient management systems like SCCM, KACE, InTune. </li><li>Experience troubleshooting Windows Operating Systems, software, hardware and peripherals. </li><li>Experience with Active Directory and Group Policies. </li><li>Acts as the escalation resource to Desktop Technician I. </li></ul>