<p>Position: Operations (Tech) | Level 2 (USD)</p> <p>Location: New York, New York</p> <p>Duration: Contract</p> <p>Job ID: 168278</p> <p>Job Overview:</p> <p>The Operations (Tech) | Level 2 role is a critical position within the Executive Service Team, dedicated to providing top-tier technology support to senior executives. This role requires a blend of technical expertise, problem-solving skills, and exceptional communication abilities. The candidate will act as a trusted technology advisor, ensuring seamless technology experiences for senior management while maintaining a focus on security and innovation.</p> <p>Responsibilities:</p> <ul> <li>Serve as the primary point of contact for all IT-related issues for senior executives (VIPs). </li><li>Troubleshoot and resolve issues with desktop technologies and mobile devices (both personal and firm-issued). </li><li>Coordinate technology services, including procurement, multimedia, mobile, and telephony support. </li><li>Handle non-standard technology requests and provide home support visits as needed. </li><li>Support quarterly board meetings for Executives and Directors. </li><li>Collaborate with global IT service teams to ensure seamless support for senior managers. </li><li>Communicate scheduled outages, system upgrades, and new application deployments to executives. </li><li>Proactively monitor all technology used by executives to ensure optimal performance. </li><li>Provide off-hours remote support for technical issues as required. </li></ul> <p>Qualifications:</p> <ul> <li>Bachelor's degree and/or 5+ years of experience in the technology service space. </li><li>Proven experience supporting senior executives in a fast-paced environment, preferably in financial services. </li><li>Strong verbal and written communication skills. </li><li>Proficiency in supporting Microsoft Office Suite, including Outlook, Blackberry Work, iOS devices, Intune, and Mobile Iron. </li><li>Ability to work both independently and as part of a team. </li></ul> <p>Required Technical Skills:</p> <ul> <li>Windows Desktop (Windows 10/11). </li><li>Active Directory skills. </li><li>PowerShell scripting skills. </li><li>Experience with tools such as Wireshark, Splunk, Extrahop, and Sysinternal tools. </li><li>Telephony expertise. </li></ul> <p>Additional Notes:</p> <ul> <li>Hybrid work model with up to 4 days a week on-site in the New York office (may increase to 5 days depending on events). </li><li>Occasional travel to the Westchester office may be required. </li><li>Potential for conversion to a permanent role. </li></ul> <p>About PTR Global: PTR Global is a leading provider of information technology and workforce solutions. PTR Global has become one of the largest providers in its industry, with over 5000 professionals providing services across the U.S. and Canada. For more information visit www.ptrglobal.com</p> <p>At PTR Global, we understand the importance of your privacy and security. We NEVER ASK job applicants to:</p> <ul> <li>Pay any fee to be considered for, submitted to, or selected for any opportunity. </li><li>Purchase any product, service, or gift cards from us or for us as part of an application, interview, or selection process. </li><li>Provide sensitive financial information such as credit card numbers or banking information. Successfully placed or hired candidates would only be asked for banking details after accepting an offer from us during our official onboarding processes as part of payroll setup. </li></ul> <p>Pay Range: $50 - $54.57</p> <p>The specific compensation for this position will be determined by several factors, including the scope, complexity, and location of the role, as well as the cost of labor in the market; the skills, education, training, credentials, and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits, including medical, dental, vision, and 401K contributions, as well as PTO, sick leave, and other benefits mandated by applicable state or localities where you reside or work.</p> <p>If you receive a suspicious message, email, or phone call claiming to be from PTR Global do not respond or click on any links. Instead, contact us directly at +1 214-740-2424. To report any concerns, please email us at legal@pinnacle1.com</p>