<p>Overview Why OCTA: Discover work that moves you in a dynamic and innovative setting. Be part of a team delivering Orange County's transportation network of today and creating a vision for the future. OCTA is the county's transportation planning commission and public transit operator. With a focus on safety and accountability, we plan, fund, and implement countywide projects that include bus and rail transit, freeways and express lanes, rideshare, microtransit, paratransit, active transportation, and environmental programs. We're passionate about creating a balanced, equitable and sustainable transportation system that reflects the diverse travel needs of the county's 34 cities and 3.2 million residents. Our employees rated OCTA as a top workplace in Orange County. Come join us on our mission of keeping Orange County moving. Overview: Under direct supervision, assists with the day-to-day operation and maintenance of, and reporting from, OCTA's access control, video management, and some intercom and security alarm systems. This is a non-exempt position in Salary Grade 185: Min $37.65 - Mid $45.17 - Max $52.70 hourly. The starting salary will be within this range based on qualifications. The position will remain open until filled. Responsibilities This list is intended to indicate the general nature and level of work performed by employees within this classification and is not designed to be interpreted as an exhaustive listing of all tasks required of employees assigned to this job. Displays High Integrity & Honesty: Takes personal responsibility, acts with honesty and consistency. Has Technical and Professional Expertise: Has the technical skills, product knowledge and professional skills to do the job. Under direct supervision, performs tasks at multiple local offices and field locations. Provides technical support for the access control, video management and intercom. Runs Access Control and Video Management System-related. Reviews, updates, and maintains access control records. Coordinates helpdesk ticketing activities. Assists in maintaining reports, logs, and other documentation of activities and issues as required. Communicates clearly and effectively in business, non-technical and training. Establishes and maintains effective working. Attends assigned meetings and conferences and completes all required and recommended training. Develops Strategic Perspective: Knows how immediate work relates to organizational strategy, translates into actionable steps. Assists in developing systems procedures for users and maintaining system. Assists in training staff on the various security. Drives for Results: Operates with speed and intensity, translates long-term goals into immediate actions. Assists in coordinating service calls and system maintenance with vendors. Assists in conducting inspections of security systems at OCTA facilities. Solves Problems & Analyzes Issues: Has and applies problem analysis and problem-solving skills on a technical and interpersonal level. Assists with analyzing, troubleshooting, and coordinating all aspects of the security systems used to administer and manage access to facilities, including ID badges and badge readers. Assists with analyzing, troubleshooting, and coordinating access to the panic alarms, intrusion alarms, and closed-circuit television systems using analog and digital technology. Administers a high degree of organization, flexibility, and adaptability to changing work and environmental conditions. Qualifications A bachelor's degree or any combination of education or experience or an associate degree with a minimum of 2 years professional experience in a business environment. Preferably in the physical security and access control/video management space. Special Qualifications: A valid California Driver License; Safe driving record. Work may require periodic on-call status. Working Conditions/Physical Activities: (The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job. OCTA provides reasonable accommodation to enable individuals with disabilities to perform the essential functions). Positions in this class typically require: Work may be performed in a stressful, fast-paced office environment, depending upon assignment. Requires ability to understand verbal communication and to respond effectively. Positions in this class typically require: Reaching, Finger Dexterity, Grasping, Feeling, Talking, Hearing, Seeing, and Repetitive Motions in computer use. Hazardous Conditions: Atmospheric conditions. Travel. Compensation and Benefits: OCTA offers an attractive compensation and benefits package that includes medical, dental and vision health insurance programs, flex time (may be available), paid sick leave, paid vacation and holidays, short-term and long-term disability, life insurance, flexible spending accounts, retirement, deferred compensation plan, educational reimbursement, excellent in-house training programs, free transportation passes for the employee and dependents, wellness and ergonomic programs, and much more. OCTA has a hybrid remote work program. Eligibility is dependent on manager's approval. OCTA is an equal employment opportunity employer that recruits, hires, and promotes qualified people without regard to race, color, religion, creed, ancestry, national origin, age, sex, pregnancy, gender, gender identity and/or expression, sexual orientation, marital status, medical condition, disability, genetic information, military and veteran status, or other legally protected status.</p>