<p>Job Summary</p> <p>Responsible for the direct control of the Client Services Department. Ensures that each client's concerns or problems are resolved by the appropriate person.</p> <p>Responsibilities</p> <ul> <li>Ensure efficient dissemination of information between departments, laboratories, clients, and management. </li><li>Follow up with physicians and clients to ensure that quality service is being delivered. </li><li>Assist with personnel actions for designated staff including, but not limited to, performance reviews, training and development, interviewing, and discipline. </li><li>Develop Client Service Representative schedules and ensure coverage on all shifts. </li><li>Participate in the collection and analysis of data for special projects to improve quality and productivity. </li><li>Ensure the completion of all required forms associated with the handling of inquiries, requests, and complaints according to policies and procedures. </li><li>Serve on various committees as needed. </li><li>Prepare and submit appropriate documentation and departmental reports as needed. </li><li>Perform the duties of Client Service Representative as needed. </li></ul> <p>Knowledge, Skills & Abilities</p> <p>Patient Group Knowledge (Only applies to positions with direct patient contact)</p> <p>The employee must possess/obtain (by the end of the orientation period) and demonstrate the knowledge and skills necessary to provide developmentally appropriate assessment, treatment or care as defined by the department's identified patient ages. Specifically the employee must be able to demonstrate competency in: 1) ability to obtain and interpret information in terms of patient needs; 2) knowledge of growth and development; and 3) understanding of the range of treatment needed by the patients.</p> <p>Competency Statement</p> <p>Must demonstrate competency through an initial orientation and ongoing competency validation to independently perform tasks and additional duties as specified in the job description and the unit/department specific competency checklist.</p> <p>Common Duties and Responsibilities</p> <p>(Essential duties common to all positions)</p> <ol> <li> <p>Maintain and document all applicable required education.</p> </li><li> <p>Demonstrate positive customer service and co-worker relations.</p> </li><li> <p>Comply with the company's attendance policy.</p> </li><li> <p>Participate in the continuous, quality improvement activities of the department and institution.</p> </li><li> <p>Perform work in a cost effective manner.</p> </li><li> <p>Perform work in accordance with all departmental pay practices and scheduling policies, including but not limited to, overtime, various shift work, and on-call situations.</p> </li><li> <p>Perform work in alignment with the overall mission and strategic plan of the organization.</p> </li><li> <p>Follow organizational and departmental policies and procedures, as applicable.</p> </li><li> <p>Perform related duties as assigned.</p> </li></ol> <p>Education</p> <ul> <li>High School Diploma or GED (Required) Experience: 1 Year - Client services representative </li></ul> <p>Credentials</p> <ul> <li>No Certification, Competency or License Required </li></ul> <p>Work Schedule: Days</p> <p>Status: Full Time Regular 1.0</p> <p>Location: Chesterfield</p> <p>Location of Job: US:WV:Charleston</p> <p>Talent Acquisition Specialist: Tamara B. Young tammy.young@vandaliahealth.org</p>