<p>A Desktop Support Specialist is responsible for:</p> <ul> <li>Providing technical assistance to customers regarding hardware and software applications. </li><li>Troubleshooting and diagnosing technical issues. </li><li>Assessing and understanding user needs and recommending technical fixes. </li><li>Installing new programs and managing updates. </li><li>Providing on-site or remote technical assistance. </li><li>Setting up computer hardware systems. </li><li>Configuring software applications. </li><li>Updating antivirus software. </li><li>Addressing user tickets regarding hardware, software, and networking issues. </li><li>Managing, maintaining, and upgrading computer systems and peripherals. </li><li>Training users in basic hardware and software usage. </li></ul> <p>Requirements:</p> <ul> <li>High School Diploma or GED. College Education is preferred. </li><li>Valid driver's license and reliable transportation. (Background check is required). </li><li>Previous experience working in an IT support role, preferably four or more years' experience </li><li>Previous work-related experience in a customer service-related role could be a plus </li><li>Minimum of an associate degree or OND in computer science, information technology, or in a related field </li><li>Excellent IT skills and knowledge of troubleshooting computer-related issues, both hardware and software, as well as desktop, laptop and mobile devices </li><li>Knowledge of Microsoft system center configuration manager, VMWare virtual desktop infrastructure, encryption software, as well as other software can be an added advantage </li><li>Knowledge of TCP/IP, DNS and DHCP is desired </li><li>Good communication skills, both oral and written </li><li>Ability to meet new people and commence conversations </li><li>Ability to multitask effectively and work in a fast-paced environment. </li></ul>