<p>JobID: 210627111</p> <p>Category: Technology Support</p> <p>JobSchedule: Full time</p> <p>Posted Date: 2025-05-27T15:48:03+00:00</p> <p>JobShift:</p> <p>:</p> <p>Propel operational success with your expertise in technology support and a commitment to continuous improvement.</p> <p>As a Technology Support III team member in Consumer & Community Bank Risk Technology, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.</p> <p>Job responsibilities</p> <ul> <li>Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm </li><li>Supports the day-to-day maintenance of the firm's systems to ensure operational stability and availability </li><li>Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools </li><li>Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders </li><li>Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure </li><li>Be on-call one weekend per month but get additional vacation days to make up for these </li></ul> <p>Required qualifications, capabilities, and skills</p> <ul> <li>3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services </li><li>Good exposure to any scripting language and automation technology </li><li>Good exposure to observability and monitoring solutions </li><li>Working knowledge in cloud technology such as AWS </li><li>Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud </li><li>Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework, hands on with incident, change, problem, configuration management </li></ul> <p>Preferred qualifications, capabilities, and skills</p> <ul> <li>Experience with one or more general purpose programming languages and/or automation scripting </li><li>Working understanding of complex application design and architecture over public cloud </li></ul>