<p>Zachary Piper Solutions is currently seeking a Teamcenter Help Desk in St. Louis, MO.</p> <p>Responsibilities for the Teamcenter Help Desk:</p> <ul> <li>Serve as the primary point of contact for Siemens PLM users, providing Tier 1/Tier 2 support for Teamcenter, NX, Opcenter, Capital, and other Siemens Xcelerator tools. </li><li>Perform initial triage, troubleshooting, and root-cause categorization for all incoming help desk tickets (user issues, environment issues, software defects, configuration problems). </li><li>Monitor and manage support channel (including help desk phone line and email queue-ensuring timely response and complete ticket ownership through resolution) </li><li>Coordinate with end client end users, Siemens SMEs, and infrastructure teams to escalate issues appropriately and maintain clear, up-to-date documentation. </li><li>Review system logs, identify environment-related issues, and assist with diagnosing application functionality problems within secure/classified environments. </li><li>Track all assigned issues from intake to closure, ensuring accurate communication, thorough follow-up, and cross-team collaboration. </li></ul> <p>Qualifications for the Teamcenter Help Desk:</p> <ul> <li>Bachelor's degree in Engineering, Computer Science, Information Technology, or a related field, or equivalent practical experience with PLM and enterprise information technologies; minimum of 5-8 years of relevant professional experience. </li><li>Minimum of 3 years of experience deploying and maintaining Siemens Teamcenter or Xcelerator products, or at least 5 years of experience deploying and maintaining comparable PLM solutions (e.g., ENOVIA, Windchill, Aras Innovator, Agile). </li><li>Strong knowledge of Teamcenter installation and deployment methodologies, including Teamcenter Environment Manager (TEM) and Deployment Center. </li><li>Must have an active Security Plus </li><li>Must have an active clearance </li></ul> <p>Compensation for Teamcenter Help Desk:</p> <ul> <li>$120,000 - $140,000 *Depending on Experience </li><li>Cigna Medical, dental, vision, Holidays, 401k, PTO and Sick leave as required by law </li></ul> <p>#LI-SH2</p>