<p>Spavia Belmar is seeking full-time and part-time spa coordinators (including a Team Lead) to join our team! We are an independently owned and operated luxury day spa opening in Lakewood, Colorado in September.</p> <p>Spavia guests enjoy luxurious spa amenities along with a full variety of award-winning treatments. We provide a full variety of massage, skin care, spray tanning, full body waxing, mineral makeup, body wraps/scrubs and now offering eyelash extensions! We strive to provide an exceptional experience for every guest, every visit. We couldn't complete any of this without a strong, passionate, capable team.</p> <p>As a Spa Coordinator, you are the face of our spa. Our Spa Coordinators portray a polished and professional demeanor at all times. Spa Coordinators are friendly, courteous, and go above and beyond so each guest feels as if they're a guest in our home. We pride ourselves in hiring quality professionals who advocate the true meaning of an exceptional guest experience and build a long-lasting rapport for guests to return again and again.</p> <p>Responsibilities</p> <ul> <li>Greeting and assisting guests </li><li>Scheduling appointments and answering phones </li><li>Checking guests in and out and ensuring the accuracy of all transactions </li><li>Maintaining a beautiful spa, retail space, and reception area </li><li>Membership, spa boutique, and product sales </li><li>Provide education and sales recommendations to guests as it relates to treatments, membership, and retail products. </li><li>Maintain and provide accurate and timely responses to all guest inquiries and ensuring an exceptional guest experience </li><li>Willingness to work as a team player to proactively support the spa's needs </li><li>Attention to detail in all aspects of spa coordinators responsibilities </li></ul> <p>Why join the Spavia family</p> <ul> <li>Advancement opportunities in leadership with the fastest-growing spa franchise in the country - our atmosphere is well suited for your personal growth and development </li><li>Competitive commission / bonus payout structure / employee benefits </li><li>We are family: giving, respectful, team atmosphere, and fun! </li><li>Requirements: </li><li>Minimum high school diploma </li><li>Self motivated </li><li>Reliable, punctual, passionate and goal-driven </li><li>Professional, team player </li><li>Drug/alcohol free </li><li>Articulate speaker with an ability to multitask </li><li>Combined education and previous customer service / administrative and retail experience is strongly desired </li></ul> <p>Lead Spa Coordinator Responsibilities:</p> <ul> <li>Team Management: Manage the team schedule for requests and maximizing weekly schedules. </li><li>Training: Provide ongoing training, monitor performance, and guest reviews. </li><li>Coach and mentor team members in providing an exceptional guest experience. </li><li>Sales and Reporting: Drive goals and sales quotas within retail, gift cards and membership sales. </li><li>Leadership: Motivate and drive the team to provide a 5-star exceptional experience through treatments and product offerings. </li><li>Cleanliness: Responsible to ensure retail shelves, treatment rooms, and storage areas are always clean, tidy, and stocked. </li><li>Hiring and Training: Assist in the hiring of new massage therapists, on-boarding, orientation, and modality training. Ensuring Spavia Brand Standards are adhered to. </li><li>Inventory: Responsible for monitoring retail product inventory, and supplies. </li><li>Community relations: Maintain relationships with local companies, manage donations, assist in VIP parties, and fun in-house events. </li><li>Customer Service: Manage and record guest communications for customer services, and monitor point of sale system for guest transactions. </li></ul> <p>Job Type: Part or Full-Time positions available. Flexibility is a plus.</p> <p>Pay: $16.50 - $19.50 based on experience</p> <p>Please reply to email with cover letter and resume</p>