<p>Lead projects to design, implement, and enhance network request fulfillment projects. Develop and maintain standard operating procedures (SOPs) for handling network requests. Collaborate with IT teams, business units, and stakeholders to ensure request fulfillment meets service level agreements (SLAs) and business needs. Implement and manage tools and technologies to support efficient request fulfillment. Establish KPIs and metrics to measure and improve request fulfillment performance. Oversee the request fulfillment queue, ensuring proper prioritization and resource allocation. Develop and maintain a knowledge base for common network requests and solutions. Provide regular reports on request fulfillment performance to senior management. Identify and implement automation opportunities to streamline request projects. Lead training initiatives for team members on tools, processes, and best practices. Manage relationships with vendors and service providers involved in request fulfillment. Ensure compliance with relevant IT governance frameworks and industry standards Required: Bachelor's degree in technical management, or related field 7+ years of work related experience TS/SCI with Poly required Understanding of networking concepts, technologies, and best practices Proven experience in leading IT projects, particularly in process improvement Familiarity with IT service management frameworks (e.g., ITIL) Experience with ticketing systems and IT service management tools Excellent project management skills Strong analytical and problem-solving abilities Outstanding communication and interpersonal skills</p>