<p>BENEFIT SERVICES CONSULTANT</p> <p>As a Benefits Services Consultant, you'll play a key role in helping Hawaii's employees access and understand their health and welfare benefits. You'll consult with clients to design and deliver benefits plans that balance compliance, cost, and employee engagement-while also owning the accurate, timely processing of plan transactions. Whether you're guiding a client through a plan change, delivering a benefits education session, or troubleshooting a payroll deduction issue, your focus is the same: exceptional service, attention to detail, and a drive to make complex topics feel clear and manageable.</p> <ul> <li> <p>Advise clients on benefit options, payroll deductions, and healthcare compliance to ensure best-fit plan designs and consistent execution.</p> </li><li> <p>Process enrollments, terminations, eligibility reviews, and COBRA within HRIS and payroll systems with 90%+ accuracy.</p> </li><li> <p>Maintain strong, trust-based relationships as the primary benefits contact for assigned clients.</p> </li><li> <p>Lead benefits education sessions with clients to drive employee understanding and voluntary plan engagement.</p> </li><li> <p>Proactively identify process improvements and trends to simplify client administration and enhance the employee experience.</p> </li><li> <p>Ensure full compliance with federal and state regulations while partnering with internal teams and external vendors.</p> </li></ul> <p>WHAT YOU BRING</p> <p>You're highly detail-oriented, organized, and comfortable guiding clients through complex decisions. You bring a service-first mindset, a passion for clear communication, and the ability to thrive in a fast-paced, evolving environment. You understand that behind every benefit transaction is a person, and you treat each with care and professionalism.</p> <ul> <li> <p>Proven experience supporting benefits administration, including enrollment and eligibility</p> </li><li> <p>Strong client service skills, with a track record of clear, consultative communication</p> </li><li> <p>Experience processing healthcare transactions in HRIS systems-familiarity with Prism preferred</p> </li><li> <p>Ability to work cross-functionally to resolve issues and improve client outcomes</p> </li><li> <p>Comfortable navigating benefit compliance topics (e.g., ACA, COBRA) and escalating when needed.</p> </li></ul> <p>WHY PROSERVICE HAWAII</p> <p>At ProService Hawaii, we empower businesses and employees across the islands by delivering HR solutions that work. As Hawaii's largest local HR partner, we support thousands of organizations with payroll, benefits, risk management, and more. With over 18 consecutive years as a Best Place to Work, we're committed to fostering a purpose-driven, inclusive, and high-performing culture where people take ownership and do what's right-for clients and for each other.</p> <p>We believe great work happens when people are trusted, supported, and challenged to grow. We're building a workplace where high standards and a strong sense of purpose go hand-in-hand-and where your contributions directly impact Hawaii's employers, their employees, and the broader communities we serve. Here's what you can expect:</p> <ul> <li> <p>A Culture That Means Something: Our Core Values aren't just words on a wall. They guide how we work, make decisions, and support one another.</p> </li><li> <p>Trust and Autonomy: You'll be empowered to manage your responsibilities with clarity and independence, backed by a team that shares your commitment to doing things right.</p> </li><li> <p>Real Opportunities to Grow: Whether you're looking to deepen your expertise or step into leadership, you'll have access to feedback and coaching, development programs, mentorship, and clear paths forward.</p> </li><li> <p>Flexibility with Accountability: For Hawaii-based employees, we offer hybrid work options. For those on the mainland, we offer fully remote roles, so long as you are ready to work on Hawaii Standard Time.</p> </li><li> <p>Competitive Compensation and Benefits: We value your contributions and back that up with strong pay $20.77 - $28.58 per hour, full benefits, and resources to support your well-being.</p> </li></ul>