<p>Opportunity knocks at the Lakeshore Learning Store. Are you ready?</p> <p>You don't need a background in education, but a desire to learn is essential! As one of our store managers, you get to develop a first-class team, implement plans to maximize store sales, and provide our customers with an unforgettable retail experience-all in a fast-paced, fast-changing environment that demands operational expertise. Sound challenging? It is. But with success comes reward.</p> <p>Providing great customer service isn't just a goal-it's the essence of who we are.</p> <p>Our energetic and friendly approach to exceeding each customer's expectations is a hallmark of over 50 Lakeshore Learning Stores nationwide. Each customer knows that walking through our doors means experiencing unbeatable service with an amazing depth of product knowledge every time they visit.</p> <p>Lakeshore Learning Store managers have a knack for leading by example.</p> <p>In fact, this is the glue that holds our successful retail team together. No job is too small to tackle…and no team success is too small to celebrate.</p> <p>Responsibilities</p> <p>Building Talent</p> <ul> <li> <p>Assist management efforts to recruit and develop an engaged, sales-driven team</p> </li><li> <p>Ensure team members receive consistent coaching and growth opportunities and support career pathing</p> </li><li> <p>Conduct new hire onboarding training and development sessions</p> </li><li> <p>Support/assist in performance reviews and employee feedback sessions</p> </li><li> <p>Help resolve staff conflicts and drive workplace engagement and motivation within the store</p> </li></ul> <p>Building Service Standards</p> <ul> <li> <p>Supervise daily store operations to ensure service standards are met (& surpass expectations)</p> </li><li> <p>Seek and communication customer feedback regarding school and home use of products</p> </li><li> <p>Build a unique and lasting relationship with customers</p> </li><li> <p>Assist in developing and implementing customer service programs and recognition</p> </li><li> <p>Monitor staff interactions with customers and provide feedback</p> </li></ul> <p>Building Revenue and Operational Excellence</p> <ul> <li> <p>Ability to analyze sales data, inventory levels and market trends</p> </li><li> <p>Attention to detail to ensure accuracy in reporting and inventory management</p> </li><li> <p>Assist in maximizing sales and store profitability while effectively managing controllable expenses</p> </li><li> <p>Maintain visual presentation of merchandise/signage and ensure store displays are aligned with sales goals</p> </li><li> <p>Maintain company expectations regarding retail policies and procedures, including store cleanliness and safety standards</p> </li><li> <p>Own development of employee schedules to ensure optimal staffing and communicate schedules effectively</p> </li><li> <p>Support sales initiatives, promotional activities, and the retail store's outreach programs to raise awareness and foster relationships that support Lakeshore's goals</p> </li></ul> <p>Essential Skills and Attributes</p> <ul> <li> <p>Passion for providing excellent customer service</p> </li><li> <p>Positive and proactive approach to management and working as a team</p> </li><li> <p>Excellent communication and training skills</p> </li><li> <p>Exceptional time management and organizational skills</p> </li><li> <p>Ability to demonstrate company standards and reinforce them with the entire team</p> </li><li> <p>Strong desire to recognize and reward achievements-big and small</p> </li><li> <p>Capacity to give regular and clear feedback to team</p> </li><li> <p>Ability to provide and receive constructive criticism</p> </li><li> <p>Capacity to multitask to meet simultaneous demands</p> </li><li> <p>1-year related retail management experience</p> </li><li> <p>Ability to work a flexible schedule, including nights and weekends</p> </li><li> <p>Knowledge of retail POS systems</p> </li><li> <p>Preferred experience with customer outreach and driving customer loyalty through brand awareness initiatives</p> </li></ul> <p>And here's our end of the bargain!</p> <ul> <li>Competitive compensation </li><li>Paid leave for new parents to support work/life balance and family bonding </li><li>Comprehensive medical/dental plan for full-time employees </li><li>401(k) retirement plan </li><li>Generous employee discount </li><li>Quarterly bonus program </li></ul> <p>At Lakeshore, we know our diversity makes us stronger, and when everyone feels included and valued, we all win. We strive to embrace our differences and create an intentionally diverse and inclusive community that is representative of the teachers, families and children we serve.</p> <p>Equal Employment Opportunity Policy</p> <p>People are selected to become members of the Lakeshore family based on skill, merit, and mind-boggling talent-not based on race, color, creed, sexual orientation, gender or gender identity, marital status, domestic partnership status, military status, religion, age, national origin, ancestry, alienage, AIDS or AIDS-related complex status, genetic information, predisposition or carrier status, status as a victim of domestic violence, physical or mental disability, or any other characteristic protected by applicable law. If things aren't equal, we all lose.</p> <p>To learn about how we collect and use Applicant information, please visit our Employee/Applicant Privacy Policy. INDRLL1</p>