<p>General Function</p> <p>Serves as an operational coordination representative for Facilities Services, supporting customer service operations, preventive maintenance, custodial contract oversight, vendor coordination, and College Fleet management.</p> <p>Ensures that service requests involving buildings and campus facilities, contracted custodial service performance, and operational reporting are managed efficiently, transparently, and in alignment with institutional service standards. Acts as a customer-facing liaison between Facilities Services, contracted service providers, and campus stakeholders.</p> <p>Manages the college's fleet, including inventory, maintenance, and regulatory compliance. Tracks utilization, vehicle lifecycle data, and all aspects of customer service/reservations requests.</p> <p>Applicants are encouraged to apply promptly, as this posting may be taken down before the listed closing date once adequate candidate interest has been reached.</p> <p>Duties and Responsibilities</p> <ol> <li> <p>Conducts quality assurance inspections of custodial and housekeeping services performed under the Comprehensive Facilities Maintenance Contract (CFMC).</p> </li><li> <p>Documents inspection findings, initiates corrective actions, and ensures timely follow-up resolution of identified deficiencies.</p> </li><li> <p>Monitors CFMC custodial performance against contractual service standards and supports compliance with institutional performance expectations.</p> </li><li> <p>Collaborates with Facilities and CFMC leadership to ensure housekeeping operations meet safety standards, OSHA guidelines, and service-level commitments.</p> </li><li> <p>Plans, schedules, and supports the implementation of custodial-specific preventive maintenance activities in coordination with Facilities Operations.</p> </li><li> <p>Maintains and updates facilities databases, service logs, CFMC documentation, and preventive maintenance tracking systems.</p> </li><li> <p>Processes purchasing card transactions and supports invoice coordination and documentation for financial transparency and audit readiness.</p> </li><li> <p>Coordinates departmental inventory processes and maintains operational records related to facilities services.</p> </li><li> <p>Assists in tracking CFMC maintenance backlogs, service trends, and compliance metrics to support leadership reporting.</p> </li><li> <p>Serves as a point of contact for maintenance contractors, custodial vendors, uniform services, and other facilities-related service providers.</p> </li><li> <p>Supports contractor documentation compliance, service verification, and issue resolution.</p> </li><li> <p>Coordinates service-related communications between CFMC and college departments to ensure clarity and accountability.</p> </li><li> <p>Maintains accurate records of all fleet vehicles, including registration, title documentation, VIN records, insurance information, and college units or personnel who have been assigned specific vehicles.</p> </li><li> <p>Tracks vehicle mileage, usage patterns, fuel consumption, and maintenance history</p> </li><li> <p>Supports lifecycle planning by maintaining data on vehicle age, condition, repair costs, and disposal and replacement timing.</p> </li><li> <p>Assist in recommending vehicle disposal and replacements based on lifecycle analysis and operational needs.</p> </li><li> <p>Coordinates preventative maintenance to include oil changes, inspections, tire rotations/replacement, wiper replacement, and routine and required service.</p> </li><li> <p>Reviews repair invoices for accuracy and tracks maintenance expenditures</p> </li><li> <p>Maintains records of service history to ensure compliance with manufacturer warranties, recalls, and regulatory standards.</p> </li><li> <p>May assist in tracking driver eligibility and compliance with organizational vehicle-use policies</p> </li><li> <p>Gathers and summarizes data for service performance reports and leadership review.</p> </li><li> <p>Assists in scheduling, documentation preparation, and general operational coordination within Facilities Services.</p> </li><li> <p>Coordinates with external maintenance vendors, dealerships, fuel providers, and service contractors.</p> </li><li> <p>Supports procurement of new vehicles and disposal of unwanted vehicles in accordance with institutional purchasing and disposal procedures.</p> </li><li> <p>Performs other duties as assigned.</p> </li></ol> <p>Minimum Requirements and Preferred Qualifications</p> <ul> <li>High School Diploma or GED required; Associate Degree preferred. </li><li>Minimum of two (2) years of relevant work experience in facilities operations, service coordination, customer service, or administrative support. </li><li>Valid North Carolina Driver's License required. </li></ul> <p>Preferred Qualifications:</p> <ul> <li>Experience with enterprise service management or work order systems. </li><li>Experience coordinating vendor services or custodial operations. </li><li>Familiarity with custodial-related preventive maintenance scheduling systems. </li><li>Experience with fleet management software or computerized maintenance management systems (CMMS). </li><li>Experience in public sector or higher education fleet operations. </li></ul> <p>Additional Information</p> <p>Knowledge, Skills, Abilities, and Worker Characteristics:</p> <ul> <li>Knowledge of custodial best practices and facilities operations </li><li>Familiarity with OSHA standards and safe chemical handling procedures </li><li>Strong customer service orientation and communication skills </li><li>Ability to coordinate vendor performance and contract compliance </li><li>Proficiency in Microsoft Office and facilities management systems </li><li>Ability to manage databases and generate operational reports </li><li>Strong organizational and multitasking skills </li><li>Ability to work effectively with diverse campus stakeholders </li><li>Knowledge of vehicle maintenance principles and preventive service requirements </li><li>Strong organizational and record-keeping skills </li></ul> <p>Working Conditions:</p> <p>Typical office environment with regular and frequent multi-campus visits. Requires moderate physical activity, including walking, climbing stairs, and exposure to varying environmental conditions. May require outdoor work in varying weather conditions.</p>