<p>Job Description</p> <p>THE WORK: Elevate your career with a focus on Customer Service Operations! You will be a Subject Matter Expert with deep knowledge and experience, utilizing your influencing and advisory skills to engage with multiple teams and contribute to key decisions. You will be responsible for providing solutions to clients and guiding multiple internal teams towards the solution. Join us in making a significant impact and driving excellence in customer service operations!</p> <ul> <li> <p>Collaborate with cross-functional teams to enhance our customer service proposition for clients across industries.</p> </li><li> <p>Develop effective solutions to client business needs.</p> </li><li> <p>Analyze customer feedback and operational data to identify areas for improvement.</p> </li><li> <p>Develop and implement strategies to optimize customer service performance.</p> </li><li> <p>Facilitate training sessions to promote best practices in customer service.</p> </li><li> <p>Monitor key performance indicators to ensure service excellence.</p> </li><li> <p>Ability to travel</p> </li></ul> <p>Qualification</p> <p>Basic Qualifications:</p> <ul> <li> <p>Minimum of 8 years of experience across customer service and sales operations</p> </li><li> <p>Minimum of 3 years of experience managing mid to large customer service operations</p> </li></ul> <p>Preferred Skills:</p> <ul> <li> <p>Bachelor's Degree</p> </li><li> <p>Expert proficiency in Customer Service Operations</p> </li><li> <p>Advanced proficiency in Deal Shaping</p> </li><li> <p>Advanced proficiency in Solution Architecture</p> </li><li> <p>Expert proficiency in Storytelling</p> </li></ul> <p>Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, District of Columbia, Illinois, Maryland, Minnesota, New York, New Jersey or Washington as set forth below.</p> <p>We accept applications on an on-going basis and there is no fixed deadline to apply.</p> <p>Information on benefits is here.</p> <p>Role Location Annual Salary Range</p> <p>California $132,500 to $271,000</p> <p>Colorado $132,500 to $234,100</p> <p>District of Columbia $141,100 to $249,300</p> <p>Illinois $122,700 to $234,100</p> <p>Minnesota $132,500 to $234,100</p> <p>Maryland $122,700 to $216,800</p> <p>New York/New Jersey $122,700 to $271,000</p> <p>Washington $141,100 to $249,300</p> <p>Locations</p>