<p>Join a vibrant campus community whose excellence is reflected in its diversity and student success. West Chester University of Pennsylvania's Philadelphia campus located at 701 Market Street invites internal PASSHE applicants for the position of Associate Director of Operations, Philadelphia. Only applications from current West Chester University employees will be considered. </p> <p>West Chester University, a member of the Pennsylvania State System of Higher Education, is a public, comprehensive institution committed to offering high-quality undergraduate education, selected post-baccalaureate and graduate programs, and a variety of educational and cultural resources for its students, alumni, and citizens of southeastern Pennsylvania. West Chester University in Philadelphia offers the same top-ranked, accredited degree programs that are available on the main campus. We are a community of educators dedicated to developing graduates who succeed personally and professionally and contribute to the common good.</p> <p>WCU proudly offers a positive and purposeful work environment; comprehensive employee benefits including health, vision, and dental insurance along with many wellness programs; a commitment to work-life balance including generous paid vacation, paid sick time, military leave and paid time off for most major holidays; and a University mission to support employee personal and professional growth including a tuition waiver for self and family members, training and development, and advancement opportunities.</p> <p>Reporting to the Senior Associate Vice President for Enrollment Management, the Associate Director provides operational leadership and day-to-day management of the WCU Philadelphia Center to support high-quality instruction and services; coordinates purchasing activities and monitors operational costs; and serves as the primary operational liaison to coordinate and support revenue generating events for outside organizations using the facility.</p> <p>The ideal candidate will demonstrate strong leadership, customer service, communication, organizational, and problem-solving skills; discretion, diplomacy, and confidentiality; the ability to work independently to manage multiple priorities in a fast-paced and high-volume environment; and the ability to professionally communicate and collaborate with students, faculty, staff and other campus partners.</p> <p>Responsibilities include:</p> <ul> <li>Serve as the primary on-site authority for facility operations, issue resolution, and continuity of services </li><li>Ensure classrooms, offices, and shared spaces are fully prepared and appropriately assigned to support academic instruction, programs, and events </li><li>Manage building access and space utilization </li><li>Coordinate building services, maintenance, cleaning, repairs, security coverage, and hours of operation in collaboration with landlord/building administration, University departments, and external vendors </li><li>Supervise the Administrative Assistant and provide functional oversight of on-site IT support staff </li><li>Ensure staffing coverage for classes and events </li><li>Direct and support instructional technology and audiovisual services to meet the needs of faculty, staff, students, and guests </li><li>Maintain operational backup capability to prevent service disruptions. </li><li>Coordinate and oversee external, revenue-generating events and facility use by outside organizations </li><li>Ensure compliance with University policies, protection of academic priorities, and positive financial impact for external events </li><li>Manage meeting and event logistics including space scheduling, room setup, catering, audiovisual services, contracts, and billing documentation </li><li>Assist with budget monitoring, purchasing, vendor coordination, and equipment maintenance planning </li><li>Lead operational emergency preparedness and response activities including weather-related planning and campus notifications </li><li>Monitor service quality and customer satisfaction and implement operational improvements in coordination with senior leadership </li><li>Maintain accurate information for the Philadelphia Center on the University website </li><li>Coordinate logistics for major institutional events including Philadelphia commencement </li><li>Other duties as assigned </li><li>Bachelor's degree or three years of experience in adult continuing education and/or meeting services </li><li>Two years of higher education experience </li><li>Experience in meeting or conference services </li><li>Experience managing or working at a branch campus  </li><li>Student Service experience </li><li>Experience managing budgets </li><li>Supervisory experience </li></ul> <p>Candidates should apply online at https://www.schooljobs.com/careers/wcupa. A cover letter and resume are required for consideration. Incomplete applications will not be reviewed.</p> <p>Review of applications will begin immediately and continue until the position is filled. </p> <p>Applicants must successfully complete the interview process to be considered as a finalist. All offers of employment are subject to and contingent upon satisfactory completion of all pre-employment background checks.</p> <p>Developing and sustaining a diverse faculty and staff advances West Chester University's educational mission. West Chester University is an Affirmative Action - Equal Opportunity Employer.</p>