<p>Summary/Objective</p> <p>Responsible for the day-to-day performance of the project, ensuring that Construction Technicians provide quality service to the customer and support the Project Manager(s) in achieving company financial and business goals.</p> <p>Essential Functions</p> <ul> <li>Provide timely and accurate routing of daily workload which could include aerial, underground or MDU type work. </li><li>Ensure assigned projects are completed to specifications and completed within customer deadline. </li><li>Perform daily or weekly review of technician time sheets for proper coding and time keeping. </li><li>Perform QA inspections on the work completed by the technicians. </li><li>Provide employee performance feedback, coaching and counseling (in conjunction with Human Resources) in a timely manner. </li><li>Investigate and resolve damage claims in a timely manner. </li><li>Work with customers to resolve service-related complaints. </li><li>Conduct weekly vehicle and tool inspections per company established guidelines. </li><li>Conduct weekly team meetings with emphasis on safety and quality. </li><li>Call in Locates for underground work. </li><li>Flexibility to work on-call rotation or emergency situations when needed. </li><li>Other duties as assigned. </li></ul> <p>Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p> <p>Competencies</p> <ul> <li>Strong written, oral, and interpersonal communication skills. </li><li>Working knowledge of aerial bucket trucks, underground machines such as trencher, mini-ex, and directional bore. </li><li>Knowledge of city codes for underground work such as permits, restoration, traffic control. </li><li>Ability to use a personal computer and software applications to include Microsoft Office. </li><li>Effectively prioritize and execute tasks in a high-pressure environment. </li><li>Strong problem-solving and decision-making skills. </li><li>Proven ability to lead, manage and motivate others </li></ul> <p>Supervisory Responsibility</p> <ul> <li>Sets goals for performance and deadlines in ways the comply with company and clients plans and vision. </li><li>Trains new staff in the department. </li><li>Organizes/oversees workflow and ensuring that employees understand their duties or delegated tasks. </li><li>Monitors employee productivity and providing constructive feedback and coaching. Provides timely performance evaluations. </li><li>Partners with HR/Legal to address performance issues of employees in accordance with company policy. </li></ul> <p>Work Environment</p> <ul> <li>Able to work in all non-climate-controlled environment and all-weather conditions except for unsafe or extreme weather conditions. </li></ul> <p>Position Type/Expected Hours of Work</p> <ul> <li>40+ hours per week </li><li>Some weekends </li></ul> <p>Travel</p> <ul> <li>Limited travel may be required to other projects </li></ul> <p>Required Education and Experience</p> <ul> <li>3+ years of experience in cable TV filed operations including aerial and underground cable construction practices, MDU/Commercial wiring and codes, and technical knowledge for activation and repair of plant. </li></ul> <p>Additional Eligibility Qualifications</p> <ul> <li>This is a DOT regulated position and it requires a Motor Vehicle Report (MVR) to be obtained every year during employment and a DOT Physical every 1-2 years. </li></ul> <p>AAP/EEO Statement</p> <p>NextEdge provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, NextEdge complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.</p> <p>NextEdge expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of NextEdge employees to perform their job duties may result in discipline up to and including discharge.</p> <p>Other Duties</p> <p>Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.</p>