<p>The Russ Darrow Group is looking for motivated individuals to join our team! Our passion for our products, loyalty to our customers and dedication to our communities inspires us to be the best. The Darrow Difference is the foundation of our success - and we want you to be a part of it!</p> <p>Are you outgoing, enjoy meeting new people, and have a passion for the latest technology? Are you looking for a fulfilling career and not just another job? At the Russ Darrow Group, we share the same commitment to our employees as we do our customers - after all, a great customer experience is only possible with great employees.</p> <p>What We Offer</p> <p>We believe in investing in our employees' growth and well-being, that's why we provide continuous training, advancement opportunities, competitive compensation, flexible schedules, comprehensive benefits, and employee assistance programs. Our culture emphasizes family values, diversity, and teamwork, ensuring exceptional service through empowered and dedicated team members.</p> <p>No experience? No problem! We're eager to train the right candidates from the ground up. Our top-notch tools and resources will help you succeed! With over five decades of success, our experienced management teams will provide comprehensive training and support from day one.</p> <p>If you're ready to join a team that values community involvement, career development, and a legacy of excellence, we'd love to hear from you!</p> <p>Job Summary:</p> <p>The Customer Service Experience Manager serves as the central traffic coordinator for the sales floor, ensuring a seamless and organized experience for both customers and the sales team. This role is responsible for managing showroom traffic, scheduling and confirming appointments, following up with customers, and ensuring all sales leads are actively worked in the CRM. By maintaining clear communication with the sales team and monitoring activity, this position plays a key role in improving appointment-to-sale conversions and delivering an exceptional customer experience.</p> <p>Benefits</p> <ul> <li>Competitive Compensation Plans </li><li>Full Benefits Package </li><li>Medical, Dental & Vision </li><li>401k with Company Match </li><li>HSA with Company Contribution </li><li>PTO from day one!! </li><li>Growth and Advancement Opportunities </li><li>Continuous Training and Development </li></ul> <p>Responsibilities:</p> <ul> <li>Monitor and manage customer traffic flow on the sales floor to ensure a smooth and organized process. </li><li>Schedule, confirm, and update customer appointments in the CRM system. </li><li>Follow up with customers after showroom visits to encourage continued engagement and address any outstanding needs. </li><li>Ensure all sales leads are properly entered, updated, and actively worked in the CRM. </li><li>Collaborate closely with sales managers and sales representatives to maximize appointment show rates and conversion to sales. </li><li>Track and analyze appointment and conversion metrics to identify trends and opportunities for improvement. </li><li>Assist in resolving scheduling conflicts or gaps in customer coverage. </li><li>Provide exceptional customer service by greeting customers, answering initial inquiries, and ensuring they are connected with the appropriate sales associate. </li><li>Maintain an organized and professional sales floor environment. </li><li>Support dealership goals by helping to maintain a positive, customer-focused culture. </li></ul> <p>Qualifications</p> <p>Job Qualifications:</p> <ul> <li>Previous experience in customer service, sales coordination, or dealership environment preferred. </li><li>Strong organizational and multitasking skills. </li><li>Proficient with CRM platforms and scheduling tools. </li><li>Excellent communication and interpersonal skills. </li><li>Detail-oriented with a focus on accuracy and follow-up. </li><li>Ability to work in a fast-paced environment and adapt to changing priorities. </li></ul>