<p>Deskside Support Technician -Onsite</p> <p>Experience: 5 years</p> <p>Location: New York</p> <p>Please note, this role is not able to offer visa transfer or sponsorship now or in the future*</p> <p>Skills: IT Support, VIP Support, Field Support, Deskside Services</p> <p>We are looking for a VIP Show Room & Deskside Tech for immediate need. This is a client-facing role & the candidate will have regular interactions with various client managers. As part of our elite Deskside support team that provides technical support and expertise to our Showrooms, End Users, VIPs, and their administrative assistants. This team works in a total contact ownership model that includes receiving direct intake from our executives and End Users working every incident or request through to fulfillment.</p> <p>Essential Skills:</p> <ul> <li>Vast knowledge supporting media equipment such as Conference devices, LCD projectors, speakers, TVs, video monitors, and cameras </li><li>Expertise in supporting End User Computing hardware and software (Windows and MAC), including laptops, desktops, mobile phones, tablets, printers, MS Office, Remote Access, Video Conferencing, and VDI. </li><li>Experience in documenting, tracking, and monitoring the incidents and problem(s) to ensure a timely resolution in ServiceNow, Remedy or similar ticketing systems. </li><li>Must have deep subject manner expertise in hardware, peripherals, and enterprise software support, reimage and data migration, break-fix, international travel support, device back-up and restore, mobility, email, IMACs (installs, add, moves and changes) and ad-hoc support for technology users. </li><li>Experience using ARS, Active Directory, SCCM, JAMF, Nexthink, and similar tools to support first contact resolution </li><li>Experience in the full lifecycle of end user devices, including provisioning, monitoring, remote managing, re-imaging, de-provisioning, and retiring. </li><li>Must be able to manage and organize your own workload and utilize your resources to ensure the Executive issues and requests are resolved. </li><li>Proven ability to learn quickly and utilize latest technologies to develop and implement superior solutions in a high-pressure environment </li><li>Experience following policies and guidelines on security and confidentiality </li><li>Focused team player with strong ability to provide independent leadership for successful project outcomes and achievement of desired objectives </li><li>Being a deskside position, it is expected the willingness to carry device boxes and moves </li><li>Excellent communication, interpersonal and analytical skills, white glove support experience is a must </li><li>Must be able to communicate the concept behind the problem/resolutions to Executives </li><li>Applies best practices and knowledge of internal/external business challenges to improve processes and services </li><li>Experience performing system administration responsibilities within an enterprise environment. </li><li>Experience supporting end to end technology services and solutions </li><li>Experience supporting Audio Video Conferencing technology and Live Meeting Streaming </li></ul> <p>Required Qualifications:</p> <ul> <li>Bachelor's degree in Computer Science or related field or +2 years' additional experience </li><li>5+ years' experience in a Deskside Support role with at least 3 years face to face support. </li><li>5+ years supporting MAC and Windows platforms </li><li>Expertise with MS Office suite, including Outlook </li><li>Tier 2+ level networking skills (VLANs, DHCP, DNS) </li><li>Experience providing support within a Fortune 500 global company </li><li>Experience supporting C level executives </li></ul> <p>Preferred Qualifications:</p> <ul> <li>Industry Certifications like A+ and ACMT </li><li>Desktop Support or Customer Service Certifications </li><li>ITIL Foundations Certification </li><li>Baseline OEM Certs / Hardware Repair Certs </li><li>Experience with Service Now ITSM Tool Suite </li></ul> <p>Salary and Other Compensation:</p> <p>The annual salary for this position is between $37,800 - $68,500 depending on the experience and other qualifications of the successful candidate.</p> <p>This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.</p> <p>Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:</p> <ul> <li>Medical/Dental/Vision/Life Insurance </li><li>Paid holidays plus Paid Time Off </li><li>401(k) plan and contributions </li><li>Long-term/Short-term Disability </li><li>Paid Parental Leave </li><li>Employee Stock Purchase Plan </li></ul> <p>Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.</p> <p>#CB</p> <p>#IND123</p> <p>The Cognizant community:</p> <p>We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.</p> <ul> <li>Cognizant is a global community with more than 300,000 associates around the world. </li><li>We don't just dream of a better way - we make it happen. </li><li>We take care of our people, clients, company, communities and climate by doing what's right. </li><li>We foster an innovative environment where you can build the career path that's right for you. </li></ul> <p>About us:</p> <p>Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World's Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com</p> <p>Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.</p> <p>Disclaimer:</p> <p>Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.</p> <p>Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.</p>