<p>Summary</p> <p>The position serves as a Advanced Medical Support Assistant (AMSA) at the San Francisco VA Medical Center, Ambulatory Care Service. The Advanced Medical Support Assistant is responsible for a range of clerical and administrative duties that demonstrate the advanced level of the MSA. The San Francisco VA Health Care System uses a practice group concept that combines managed care and primary care treatment models.</p> <p>Help</p> <p>Overview</p> <ul> <li>Accepting applications </li><li>Open & closing dates </li></ul> <p>05/16/2025 to 05/28/2025</p> <ul> <li>Salary </li></ul> <p>$62,469 - $81,206 per year</p> <ul> <li>Pay scale & grade </li></ul> <p>GS 6</p> <ul> <li>Help </li></ul> <p>Location</p> <p>1 vacancy in the following location:</p> <ul> <li> <p>San Francisco, CA 1 vacancy</p> </li><li> <p>Remote job</p> </li></ul> <p>No</p> <ul> <li>Telework eligible </li></ul> <p>No</p> <ul> <li>Travel Required </li></ul> <p>Not required</p> <ul> <li>Relocation expenses reimbursed </li></ul> <p>No</p> <ul> <li>Appointment type </li></ul> <p>Permanent</p> <ul> <li>Work schedule </li></ul> <p>Full-time</p> <ul> <li>Service </li></ul> <p>Excepted</p> <ul> <li>Promotion potential </li></ul> <p>6</p> <ul> <li> <p>Job family (Series)</p> </li><li> <p>0679 Medical Support Assistance</p> </li><li> <p>Supervisory status</p> </li></ul> <p>No</p> <ul> <li>Security clearance </li></ul> <p>Not Required</p> <ul> <li>Drug test </li></ul> <p>No</p> <ul> <li>Position sensitivity and risk </li></ul> <p>Non-sensitive (NS)/Low Risk</p> <ul> <li> <p>Trust determination process</p> </li><li> <p>Suitability/Fitness</p> </li><li> <p>Financial disclosure</p> </li></ul> <p>No</p> <ul> <li>Bargaining unit status </li></ul> <p>Yes</p> <ul> <li>Announcement number </li></ul> <p>CBSW-12737042-25-FB</p> <ul> <li>Control number </li></ul> <p>837199400</p> <p>Help</p> <p>This job is open to</p> <ul> <li>Federal employees - Excepted service </li></ul> <p>Current federal employees whose agencies have their own hiring rules, pay scales and evaluation criteria.</p> <p>Clarification from the agency</p> <p>This vacancy is open to all Current/Permanent VHA Employees.</p> <p>Videos</p> <p>Help</p> <p>Duties</p> <p>The Advanced Medical Support Assistant (AMSA ) are multi-functional employees with full clerical capabilities and responsibilities. AMSAs are considered chief sources of information and play</p> <p>an important role in accomplishing the work of the unit by performing duties below. At this level the incumbent must have the ability to multi-task, working rapidly and independently with a high degree of accuracy. The AMSA must be dependable, use good judgement and effectively/accurately analyze and evaluate all situations to ensure the veteran receives the highest quality of care. Good written and oral communication skills are essential. The incumbent works collaboratively in an interdisciplinary coordinated care delivery model to ensure delivery of coordinated, high quality, efficient and patient-centered care. The AMSA is the primary source of contact to the patient by phone and/or in person, acts as the liaison to the clinical staff and provides administrative assistance for the assigned Clinic. As a front-line contact</p> <p>to the patient, the AMSA sets the tone for perception concerning the quality of healthcare services provided by VA. They develop/maintain effective and efficient communication with the patient, interdisciplinary team, VA medical centers, and other agencies.</p> <p>AMSAs are considered chief sources of information and play an important role in accomplishing the work of the unit by performing duties below.</p> <ol> <li>Scheduling, cancelling, and re-scheduling patient appointments by managing appointment requests </li></ol> <p>(including but not limited to Return-to-Clinic Orders (RTC), Recall Reminders, Veteran's Appointment</p> <p>Requests (VAR), Consults, and Patient initiated requests in accordance with scheduling business rules</p> <p>as outlined in VHA Directive 1230, Outpatient Scheduling Management, and VHA Directive 1232,</p> <p>Consult Management, utilizing scheduling programs as mandated by your supervisor.</p> <ol start="2"> <li>Consult Management: Coordinate the scheduling/rescheduling of consults or forwarding of consults to </li></ol> <p>community care using the various scheduling systems and tools. Contacts the Veteran to discuss VA and</p> <p>community care options, gathering the Veteran's scheduling preferences and appropriately documenting</p> <p>all mandatory consult scheduling elements as outlined in VHA Directive 1232, Consult Management.</p> <p>Responsible for tracking consult progress from file entry date to the scheduled date or cancellation of the</p> <p>consult.</p> <ol start="3"> <li>Documenting all patient related correspondences and outreach for scheduling in the electronic medical </li></ol> <p>record.</p> <ol start="4"> <li>Check-in/check-out procedures for patient visits and ensuring patient demographics (to include but not </li></ol> <p>limited to mailing address, contact information, email, etc.) are validated and up to date in the patient's</p> <p>record. Responsible for capturing Non-VA health insurance utilizing the Insurance Capture Buffer</p> <p>software.</p> <ol start="5"> <li>Logging into phone system application, (multiline phone system application) as directed by the </li></ol> <p>supervisor, to answer incoming calls in accordance with standard operating procedures and customer</p> <p>service policy.</p> <ol start="6"> <li>Responsible for managing incoming and outgoing digital and physical faxes. Distributes, receives, sorts, </li></ol> <p>and delivers incoming and outgoing mail or other documents to the appropriate individuals.</p> <ol start="7"> <li>Responding to incoming correspondences, including, but not limited to, VA emails, Instant Messages, </li></ol> <p>Voicemails, and Secure Messaging within the timeliness parameters as outlined by department.</p> <ol start="8"> <li> <p>Responsible for Lobby Management, including, but not limited to monitoring the reception patient check-in/check-out line, general cleanliness of the lobby (if needed escalating concerns to other departments as necessary), restocking flyers and brochures, and addressing Veterans that have been waiting longer than 15 minutes.</p> </li><li> <p>Appropriately complete initial paperwork for same day walk-in "triage" patient's, notifies the appropriate</p> </li></ol> <p>nursing staff members and alerts clinical staff immediately of any urgent/emergent issues. Collaborates</p> <p>effectively with fellow SFVAHCS staff to ensure patient concerns are addressed.</p> <ol start="10"> <li> <p>Responsible for processing view alerts per VHA policy timelines.</p> </li><li> <p>Completes no-show reconciliation at the end of each clinic period, including the rescheduling of patients per VHA policy.</p> </li><li> <p>Reviews upcoming pending appointments, as necessary, to ensure patients are being seen</p> </li></ol> <p>appropriately.</p> <ol start="13"> <li> <p>Prepares clinic materials at the beginning or end of workday, per department policy.</p> </li><li> <p>Electronically uploads outside test results into electronic medical record.</p> </li><li> <p>Maintains up to date training on VA Scheduling Requirements.</p> </li><li> <p>Successfully completes all mandatory VA Training Requirements - included but not limited to Talent</p> </li></ol> <p>Management System (TMS) modules, competencies, and mandated Soft Skills training on or before the</p> <p>due date.</p> <p>Other duties as assigned.</p> <p>Work Schedule: Monday-Friday, 8:00am-4:30pm PST</p> <p>Help</p> <p>Requirements</p> <p>Conditions of Employment</p> <ul> <li>You must be a U.S. Citizen to apply for this job. </li><li>Selective Service Registration is required for males born after 12/31/1959. </li><li>Must be proficient in written and spoken English. </li><li>You may be required to serve a probationary period. </li><li>Subject to background/security investigation. </li><li>Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. </li><li>Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). </li></ul> <p>Qualifications</p> <p>Basic Requirements:</p> <ul> <li>United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. </li><li>Foreign Education: To be creditable, education completed outside the U.S. must have been submitted to a private organization that specializes in the interpretation of foreign educational credentials and such education must have been deemed at least equivalent to that gained in conventional U.S. programs. </li><li>English Language Proficiency: MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, Part II, Chapter 3, Section A, paragraph 3.j. </li></ul> <p>May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).</p> <ul> <li>Grandfathering Provision: All MSAs employed in VHA in this occupation on the effective date of this qualification standard are considered to have met all qualification requirements for the title, series, and grade held, [which] are [a] part of the basic requirements of the occupation. For employees who do not meet all the basic requirements required in this standard, but who met the qualifications applicable to the position at the time they were appointed to it, the following provisions apply: </li><li>Such employees may be reassigned, promoted, or [changed to a lower grade] within the occupation. </li><li>Employees who are appointed on a temporary basis prior to the effective date of the qualification standard may not have their temporary appointment extended or be reappointed, on a temporary or permanent basis, until they fully meet the basic requirements of the standard. </li><li>If an employee who was converted to [Title] 38 hybrid status under this provision leaves the occupation, the employee loses protected status and must meet the full VA qualification standard requirements in effect at the time of reentry to the occupation. </li></ul> <p>Grade Determinations: Medical Support Assistant (Advanced), GS-6</p> <ul> <li>Experience: One year of experience equivalent to the GS-5 grade level. </li><li>Demonstrated Knowledge, Skills, and Abilities: Candidates must demonstrate [all of] the KSAs below: </li><li>Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g. medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met. </li><li>Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations. </li><li>Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers. This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns. </li><li>Advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care. </li><li>Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care [administrative functions] to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc. </li><li>Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians. </li></ul> <p>Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/.The full performance level of this vacancy is GS-6. The actual grade at which an applicant may be selected for this vacancy is GS-6.</p> <p>Physical Requirements: See VA Directive and Handbook 5019.</p> <p>Education</p> <p>There is no education substitution at this grade level.</p> <p>Additional information</p> <p>Receiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.</p> <p>During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions.</p> <p>This job opportunity announcement may be used to fill additional vacancies.</p> <p>This position is in the Excepted Service and does not confer competitive status.</p> <p>VA encourages persons with disabilities to apply. The health-related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.</p> <p>If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.</p> <p>Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.</p> <p>Read more</p> <ul> <li>Benefits </li></ul> <p>Help</p> <p>A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.</p> <p>Review our benefits</p> <p>Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.</p> <p>How You Will Be Evaluated</p> <p>You will be evaluated for this job based on how well you meet the qualifications above.</p> <p>IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Your application, resume, C.V., and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment.</p> <p>Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.</p> <p>The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidate's abilities; and assist a hiring manager with making a final selection for a position.</p> <p>It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.</p> <p>Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.</p> <ul> <li>Benefits </li></ul> <p>Help</p> <p>A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.</p> <p>Review our benefits</p> <p>Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.</p> <ul> <li>Required Documents </li></ul> <p>As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.</p> <p>To apply for this position, you must provide a complete Application Package which includes:</p> <ul> <li>Resume </li><li>SF-50/ Notification of Personnel Action </li></ul> <p>The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position. Please ensure you have included all documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's (current/former Federal employees), etc.</p> <ul> <li>Cover Letter </li><li>DD-214/ Statement of Service </li><li>Disability Letter (VA) </li><li>Resume </li><li>SF-50/ Notification of Personnel Action </li></ul> <p>Veterans' Preference: When applying for Federal Jobs, eligible Veterans should claim preference for 5pt (TP), 10pt (CP/CPS/XP), or for Sole Survivor Preference (SSP) in the questionnaire. You must provide a legible copy of your DD214(s) which shows dates and character of service (honorable, general, etc.). If you are currently serving on active duty and expect to be released or discharged within 120 days you must submit documentation related to your active duty service which reflects the dates of service, character of service (honorable, general, etc.), and dates of impending separation. Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 "Application for 10 Point Veteran Preference" with required proof as stated on the form. Documentation is required to award preference. For more information on Veterans' Preference, please visit Feds Hire Vets - Veterans - Job Seekers - Veterans' Preference.</p> <p>Veterans' preference does not apply for internal or other current permanent Federal agency employees.</p> <p>If you are relying on your education to meet qualification requirements:</p> <p>Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.</p> <p>Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.</p> <ul> <li>How to Apply </li></ul> <p>All applicants are encouraged to apply online. To apply for this position, you must complete the full questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on 05/28/2025 to receive consideration. To preview the questionnaire click https://apply.usastaffing.gov/ViewQuestionnaire/12737042.</p> <ul> <li>To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents and complete the occupational questionnaire. </li><li>Click Submit My Answers to submit your application package. </li></ul> <p>NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.</p> <p>Agency contact information</p> <p>Fatima Bennett</p> <p>Phone 415-221-4810 X23142 Email Fatima.Bennett@va.gov</p> <p>Address San Francisco VA Medical Center</p> <p>4150 Clement Street</p> <p>San Francisco, CA 94121</p> <p>US</p> <p>Next steps</p> <p>Once your online application is submitted you will receive a confirmation notification by email. After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.</p> <p>You may check the status of your application at any time by logging into your USA Jobs account and clicking on Applications. Information regarding your application status can be found in the USAJobs Help Center.</p> <p>NOTE: Participation in the seasonal influenza program is a condition of employment and a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). It is a requirement that all HCP to receive annual seasonal influenza vaccination or obtain an exemption for medical or religious reasons. Wearing a face mask is required when an exemption to the influenza vaccination has been granted. HCP in violation of this directive may face disciplinary action up to and including removal from federal service. HCP are individuals who, during the influenza season, work in VHA locations or who come into contact with VA patients or other HCP as part of their duties. VHA locations include, but are not limited to, VA hospitals and associated clinics, community living centers (CLCs), community-based outpatient clinics (CBOCs), domiciliary units, Vet centers and VA-leased medical facilities. HCP include all VA licensed and unlicensed, clinical and administrative, remote and onsite, paid and without compensation, full- and part-time employees, intermittent employees, fee basis employees, VA contractors, researchers, volunteers and health professions trainees (HPTs) who are expected to perform any or all of their work at these facilities. HPTs may be paid or unpaid and include residents, interns, fellows and students. HCP also includes VHA personnel providing home-based care to Veterans and drivers and other personnel whose duties put them in contact with patients outside VA medical facilities.</p> <ul> <li>Fair and Transparent </li></ul> <p>The Federal hiring process is set up to be fair and transparent. Please read the following guidance.</p> <ul> <li>Criminal history inquiries </li><li>Equal Employment Opportunity (EEO) Policy </li><li>Financial suitability </li><li>New employee probationary period </li><li>Privacy Act </li><li>Reasonable accommodation policy </li><li>Selective Service </li><li>Signature and false statements </li><li>Social security number request </li></ul> <p>Help</p> <p>Required Documents</p> <p>To apply for this position, you must provide a complete Application Package which includes:</p> <ul> <li>Resume </li><li>SF-50/ Notification of Personnel Action </li></ul> <p>The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position. Please ensure you have included all documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's (current/former Federal employees), etc.</p> <ul> <li>Cover Letter </li><li>DD-214/ Statement of Service </li><li>Disability Letter (VA) </li><li>Resume </li><li>SF-50/ Notification of Personnel Action </li></ul> <p>Veterans' Preference: When applying for Federal Jobs, eligible Veterans should claim preference for 5pt (TP), 10pt (CP/CPS/XP), or for Sole Survivor Preference (SSP) in the questionnaire. You must provide a legible copy of your DD214(s) which shows dates and character of service (honorable, general, etc.). If you are currently serving on active duty and expect to be released or discharged within 120 days you must submit documentation related to your active duty service which reflects the dates of service, character of service (honorable, general, etc.), and dates of impending separation. Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 "Application for 10 Point Veteran Preference" with required proof as stated on the form. Documentation is required to award preference. For more information on Veterans' Preference, please visit Feds Hire Vets - Veterans - Job Seekers - Veterans' Preference.</p> <p>Veterans' preference does not apply for internal or other current permanent Federal agency employees.</p> <p>If you are relying on your education to meet qualification requirements:</p> <p>Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.</p> <p>Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.</p> <p>Help</p> <p>How to Apply</p> <p>All applicants are encouraged to apply online. To apply for this position, you must complete the full questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on 05/28/2025 to receive consideration. To preview the questionnaire click https://apply.usastaffing.gov/ViewQuestionnaire/12737042.</p> <ul> <li>To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents and complete the occupational questionnaire. </li><li>Click Submit My Answers to submit your application package. </li></ul> <p>NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.</p> <p>Read more</p> <p>Agency contact information</p> <p>Fatima Bennett</p> <p>Phone 415-221-4810 X23142 Email Fatima.Bennett@va.gov</p> <p>Address San Francisco VA Medical Center</p> <p>4150 Clement Street</p> <p>San Francisco, CA 94121</p> <p>US</p> <p>Next steps</p> <p>Once your online application is submitted you will receive a confirmation notification by email. After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.</p> <p>You may check the status of your application at any time by logging into your USA Jobs account and clicking on Applications. Information regarding your application status can be found in the USAJobs Help Center.</p> <p>NOTE: Participation in the seasonal influenza program is a condition of employment and a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). It is a requirement that all HCP to receive annual seasonal influenza vaccination or obtain an exemption for medical or religious reasons. Wearing a face mask is required when an exemption to the influenza vaccination has been granted. HCP in violation of this directive may face disciplinary action up to and including removal from federal service. HCP are individuals who, during the influenza season, work in VHA locations or who come into contact with VA patients or other HCP as part of their duties. VHA locations include, but are not limited to, VA hospitals and associated clinics, community living centers (CLCs), community-based outpatient clinics (CBOCs), domiciliary units, Vet centers and VA-leased medical facilities. HCP include all VA licensed and unlicensed, clinical and administrative, remote and onsite, paid and without compensation, full- and part-time employees, intermittent employees, fee basis employees, VA contractors, researchers, volunteers and health professions trainees (HPTs) who are expected to perform any or all of their work at these facilities. HPTs may be paid or unpaid and include residents, interns, fellows and students. HCP also includes VHA personnel providing home-based care to Veterans and drivers and other personnel whose duties put them in contact with patients outside VA medical facilities.</p> <p>Read more</p> <p>Fair & Transparent</p> <p>The Federal hiring process is set up to be fair and transparent. Please read the following guidance.</p> <ul> <li>Criminal history inquiries </li><li>Equal Employment Opportunity (EEO) Policy </li><li>Financial suitability </li><li>New employee probationary period </li><li>Privacy Act </li><li>Reasonable accommodation policy </li><li>Selective Service </li><li>Signature and false statements </li><li>Social security number request </li></ul> <p>Print</p> <p>Share</p> <ul> <li>Email </li><li>Facebook </li><li>LinkedIn </li><li>Twitter </li></ul> <p>Help</p> <p>Overview</p> <ul> <li>Accepting applications </li><li>Open & closing dates </li></ul> <p>05/16/2025 to 05/28/2025</p> <ul> <li>Salary </li></ul> <p>$62,469 - $81,206 per year</p> <ul> <li>Pay scale & grade </li></ul> <p>GS 6</p> <ul> <li>Location </li></ul> <p>1 vacancy in the following location:</p> <ul> <li> <p>San Francisco, CA 1 vacancy</p> </li><li> <p>Remote job</p> </li></ul> <p>No</p> <ul> <li>Telework eligible </li></ul> <p>No</p> <ul> <li>Travel Required </li></ul> <p>Not required</p> <ul> <li>Relocation expenses reimbursed </li></ul> <p>No</p> <ul> <li>Appointment type </li></ul> <p>Permanent</p> <ul> <li>Work schedule </li></ul> <p>Full-time</p> <ul> <li>Service </li></ul> <p>Excepted</p> <ul> <li>Promotion potential </li></ul> <p>6</p> <ul> <li> <p>Job family (Series)</p> </li><li> <p>0679 Medical Support Assistance</p> </li><li> <p>Supervisory status</p> </li></ul> <p>No</p> <ul> <li>Security clearance </li></ul> <p>Not Required</p> <ul> <li>Drug test </li></ul> <p>No</p> <ul> <li>Position sensitivity and risk </li></ul> <p>Non-sensitive (NS)/Low Risk</p> <ul> <li> <p>Trust determination process</p> </li><li> <p>Suitability/Fitness</p> </li><li> <p>Financial disclosure</p> </li></ul> <p>No</p> <ul> <li>Bargaining unit status </li></ul> <p>Yes</p> <ul> <li>Announcement number </li></ul> <p>CBSW-12737042-25-FB</p> <ul> <li>Control number </li></ul> <p>837199400</p> <p>This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/837199400. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.</p>