<p>Operations Supervisor</p> <p>The Operations Supervisor will execute the organization, set-up, and management of the team towards the accomplishment of the business vision and restaurant goals for the shift. They will aid the Managers & Directors in the continued development and productivity of all team members and specialists in the organization.</p> <p>Basic Responsibilities:</p> <p>? Shift Preparation: Execute the mentality that "Prior Preparation Prevents Poor Performance:" Be ready for shift before arrival</p> <p>? Catering: Manage and execute pick up catering orders</p> <p>? Opening and Closing: Complete in a safe and timely manner; ensure lights are on and alarms are off</p> <p>? Board Setup: Ensure the team members are organized on the set-up board and in place to execute tasks on time</p> <p>? Shift Huddles: Gather with each team member or group to ensure goals for shift are enthusiastically communicated</p> <p>? Operational Excellence: Deliver a remarkable dining experience for all guests through food, cleanliness, speed, and attentive and courteous behaviors</p> <p>? Sedgwick: Handle insurance/liability claims of all areas during scheduled shift and communicate the incident to the appropriate people</p> <p>? Behavior and Culture: Ensure all who service the Hospitality and Quality Departments are behaving professionally and contributing to a positive work environment</p> <p>? Cash Management: Ensure all systems are followed, finances are accurate and drawers are counted and "clean" for next shift; handle all back office cash and coupon management and end of day business management tasks</p> <p>? Technical Support: Contact I.T. help desk for any computer related issues</p> <p>? Documentation: Properly document any employee issues or disciplinary conversations</p> <p>? Store Communication: Proactively communicate via team text any pressing notes regarding team members, guests, or equipment/facilities; follow up on issues post-shift to ensure proper closure</p> <p>? Equipment: Ensure head-sets, iPads, and credit card readers are charged, equipment is in its proper place, and office is clean and organized before leaving</p> <p>? Cleanliness/Organization: Ensure the store is always "backstage ready"; leave it better than you found it; FIFO</p> <p>? Systems/Standards: Ensure all Chick-fil-A standards and store systems are being followed and executed</p> <p>? Development: Teach, coach, and develop Team Members into valuable restaurant leaders</p> <p>? Time Punches: Correct time punches daily to ensure they are accurate</p> <p>Success Factors & Behavioral Characteristics</p> <p>We will know the Supervisor is successful when we see:</p> <p>? 80% minimum score on Attentive and Courteous CEM metric - measured weekly</p> <p>? 80% minimum score in Overall Cleanliness CEM metric - measured weekly</p> <p>? 80% minimum score in Speed of Service CEM metric - measured weekly</p> <p>? 98% minimum score in Order Accuracy CEM metric - measured weekly</p> <p>? 80% minimum score in Taste of Food CEM metric - measured weekly</p> <p>? 75% minimum score in Overall Satisfaction CEM metric - measured weekly</p> <p>? Labor cost efficiency - Top 50%</p> <p>Working at a Chick-fil-A restaurant is more than a job - it's an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.</p>