<p>We are actively building diverse teams and welcome applications from everyone</p> <p>Role: ITS Field Service Technician</p> <p>Located: Field Based - North</p> <p>Package: Competitive salary, company vehicle, bonus plus additional company benefits</p> <p>About Ricoh:</p> <p>Ricoh is a global technology business. As a company born in print, we design and manufacture graphic solutions that transform communications. To keep up with the pace of change in the workplace, we have built an extensive portfolio of innovative, industry-leading digital services spanning everything from Cloud & IT infrastructure solutions to process automation tools.</p> <p>Everything we do is designed to help individuals achieve fulfilment through work. Through technology, we make work smarter and more creative. Enabling people to lead purposeful working lives and organisations to become more productive, sustainable and profitable.</p> <p>Find out more about Ricoh Today</p> <p>To provide Ricoh ITS customers with a professional, efficient maintenance and break-fix repair service across a broad range of EPOS (servers/tills/printers/PEDs/scanners/ switches/routers/APs) and IT equipment (PC's/laptops/printers/network devices), including back-ups, re-imaging and IMACs</p> <ul> <li>To provide a technical service to customers, including installation, maintenance and repair of equipment. To ensure customers receive a satisfactory service in line with agreed service level agreements </li><li>To maximize revenue by identifying potential business and professional service opportunities, whilst carrying out day-to-day duties </li><li>Management and control of vehicle/site stock, to improve first time fix levels to customers </li><li>Manage used stock returns to ensure maximum throughput into the repair cycle </li><li>Effectively repair customer equipment to maintain the highest levels first time fix </li><li>Customer centricity, ensuring high levels of customer satisfaction </li><li>Excellent knowledge of electrical/ mechanical engineering </li><li>Good product knowledge across retail and IT hardware/images and OS </li><li>Proven fault finding technique </li><li>IT literate </li><li>Excellent Interpersonal and customer handling skills </li><li>Excellent knowledge of Company Service procedures </li><li>Good organizational skills, with ability to multi task to meet service priorities </li><li>Ability to work under own initiative in pressured situations to deliver the highest levels of customer satisfaction </li><li>Good understanding of stock control </li></ul> <p>We receive a high volume of applications for our roles, so we encourage you to apply as soon as possible</p> <p>We're looking for individuals with values and causes, strengths and weaknesses, passions and ideas. Bring your unique energy, and we'll match it with opportunities to create the future.</p> <p>In return for your commitment, we can offer you:</p> <ul> <li> <p>Flexible and hybrid working in line with role requirements</p> </li><li> <p>An inclusive workplace</p> </li><li> <p>Excellent package with solid basic, strong bonus and company benefits including:</p> </li><li> <p>A competitive holiday entitlement, two days special leave per annum for volunteering, additional holiday purchase scheme</p> </li><li> <p>Flexible retirement plan</p> </li><li> <p>Wellbeing schemes to support your physical, emotional and financial health including Employee Assistance Programme, financial protection, life cover and will writing, medical protection, gym, travel and retail discounts, and more.</p> </li><li> <p>Company car / car allowance (role-specific), cycle to work scheme</p> </li><li> <p>Career development and life-long learning opportunities</p> </li><li> <p>Opportunity to join a global company</p> </li></ul> <p>Life at Ricoh:</p> <p>Ricoh's Core Values</p> <p>Our values encourage us to constantly improve and contribute to the wellbeing of all stakeholders, including our customers, employees and society.</p> <p>For our leaders, we deliver training and mentorship to ensure our managers can positively contribute to our company culture, with inclusive behaviours that are aligned to our values.</p> <p>Be part of something bigger</p> <p>Our approach to sustainability touches every part of our organisation: from manufacturing to distribution, business sites to recycling, and how we support our customers.</p> <p>By working with Ricoh, you choose to work for a company that cares about its impact on the planet and takes steps to reduce it each year. We have a number of global sustainability accreditations. You can read more about our work toward the UN's 17 Sustainable Development Goals here.</p>