<p>Job Description:</p> <p>Head of Sales Operations</p> <p>Are you obsessed with data, partner success, taking action, and changing the game? If you have a whole lot of hustle and a touch of nerd, come intern with Pattern to learn, grow, and use your skills to push one of the fastest-growing companies in the US to the top of the list!</p> <p>Pattern is the premier partner for global ecommerce acceleration and is headquartered in the United States, Utah's Silicon Slopes tech hub-with offices in Asia, Australia, Europe, the Middle East, and North America. Valued at $2 billion, Pattern has been named one of the fastest growing tech companies in North America by Deloitte and one of best-led companies in America by Inc. More than 150 global brands like Nestle, Sylvania, Kong, Panasonic, Sorel, and Pandora rely-rely on Pattern's global ecommerce acceleration platform to scale their business around the world. We place employee experience at the center of our business model and have been recognized as one of America's Most Loved Workplaces.</p> <p>We need a Head of Sales Operations to fully own our sales tech stack, drive visibility into our sales funnel, provide solutions for sales enablement, surface data to understand our ROI on sales & marketing activities, and help us to accelerate our sales velocity. This is a full-time role and will work an in-office schedule from Lehi, Utah.</p> <p>Frequently Asked Questions</p> <p>What is a day in the life of a Head of Sales Operations?</p> <ul> <li> <p>Responsible for management of Salesforce platforms, overseeing architectural design, and providing architectural guidance for solution delivery projects</p> </li><li> <p>Own the training and development of SF end users to improve adoption allowing the business to fully leverage the Salesforce product suites</p> </li><li> <p>Providing technical guidance on architectural solutions within the Salesforce environment and third party software</p> </li><li> <p>Designing workflow automation with business owners</p> </li><li> <p>Lead Salesforce governance plan and product roadmap</p> </li><li> <p>Support configuration in Salesforce - including but not limited to creating custom objects, fields, validation/workflow rules, flows, data clean up, creating users, profiles, and roles</p> </li><li> <p>Develop Salesforce Org strategy to manage existing org across departments</p> </li><li> <p>Proactively coordinate with various stakeholders (domestically & internationally) to prioritize projects and communicate changes to those stakeholders</p> </li><li> <p>Fully own & manage the sales tech stack (supporting how it integrates with marketing tech), ensuring that we are getting the best return out of our investment, e.g. monitoring usage, managing integrations, etc.</p> </li><li> <p>Manage budget in conjunction with sales leadership</p> </li><li> <p>Provide technical and architectural leadership for SalesForce applications, platforms, middleware, 3rd party services, and databases</p> </li><li> <p>Identify and recommend third-party products/applications and determine when it is appropriate to enhance our Salesforce experience</p> </li><li> <p>Build and maintain territories to support a growing sales team; build efficiencies and automation into the account assignment for these territories</p> </li><li> <p>Build and maintain reporting that gives leadership full visibility into conversion across our funnel, including multi-touch attribution that will help to drive more intelligent investment decisions</p> </li><li> <p>Evaluate and integrate tools that support our sales enablement efforts</p> </li><li> <p>Partner with IT team in implementing process changes to ensure compliance with privacy policies, security audits and certifications</p> </li><li> <p>Build and maintain sales compensation plans; coordinate with Finance to provide reporting for these to all commissioned employees</p> </li></ul> <p>What will I need to thrive in this role?</p> <ul> <li> <p>5-7 years experience in Sales Operations, Salesforce administration</p> </li><li> <p>Leadership experience is highly preferred, but not required</p> </li><li> <p>Experience working with senior management and end users to translate business requirements into well-architected solutions using the Salesforce platform and products</p> </li><li> <p>Demonstrating proficiency in IT areas of analytical thinking and innovation and a successful track record in strategy development and execution.</p> </li><li> <p>Proven track record in maintaining integrity, accountability, transparency and quality in governance, performance and reporting activities</p> </li><li> <p>Salesforce Admin or Architect certifications and Tableau experience is a major plus, however, sufficient Salesforce expertise to manage Salesforce team members to drive results is needed</p> </li></ul> <p>What does high performance look like?</p> <ul> <li> <p>You follow through with all assignments in a timely manner</p> </li><li> <p>You give 100% to all tasks and projects you are given</p> </li><li> <p>You actively comment and participate in group collaborations</p> </li><li> <p>You will take full ownership of your projects and follow through to completion</p> </li><li> <p>You proactively identify areas of opportunity and work cross-functionally to execute on them</p> </li></ul> <p>What is the team like?</p> <p>You will report to the VP of Revenue Operations and collaborate with the other full-time Revenue Operations team members and Sales & Marketing leadership. This team is data driven and results oriented. You will collaborate regularly with members of your team to implement actionable solutions. Ideas and input are encouraged from all members.</p> <p>Sounds great! What's the company culture?</p> <p>We are looking for individuals who are:</p> <ul> <li> <p>Game Changers- A game changer is someone who looks at problems with an open mind and shares new ideas with team members, regularly reassesses existing plans and attaches a realistic timeline to goals, makes profitable, productive, and innovative contributions, and actively pursues improvements to Pattern's processes and outcomes.</p> </li><li> <p>Data Fanatics- A data fanatic is someone who recognizes problems and seeks to understand them through data, draws unbiased conclusions based on data that lead to actionable solutions, and continues to track the effects of the solutions using data.</p> </li><li> <p>Partner Obsessed- An individual who is partner obsessed clearly explains the status of projects to partners and relies on constructive feedback, actively listens to partner's expectations and delivers results that exceed them, prioritizes the needs of your partners, and takes the time to create a personable experience for those interacting with Pattern.</p> </li><li> <p>Team of Doers- Someone who is a part of a team of doers uplifts team members and recognizes their specific contributions, takes initiative to help in any circumstance, actively contributes to supporting improvements, and holds themselves accountable to the team as well as to partners.</p> </li></ul> <p>What is the hiring process?</p> <ul> <li> <p>An initial phone interview with Pattern's talent acquisition team</p> </li><li> <p>A video interview with a hiring manager</p> </li><li> <p>An onsite interview with a panel of department leaders</p> </li><li> <p>Reference checks</p> </li><li> <p>Executive review</p> </li></ul> <p>How can I stand out as an applicant?</p> <ul> <li> <p>Be prepared to talk about professional accomplishments with specific data to quantify examples</p> </li><li> <p>Be ready to talk about how you can add value and be the best addition to the team</p> </li><li> <p>Focus on mentioning how you would make a difference at Pattern</p> </li><li> <p>Be prepared to talk about any side projects related to data and analytics</p> </li></ul> <p>Why should I work at Pattern?</p> <p>Pattern offers big opportunities to make a difference in the ecommerce accelerator industry! We are a company full of talented industry experts that evolves quickly and often, we set big goals and work tirelessly to achieve them, and we love our Pattern family. We also believe in having fun and balancing our lives, so we offer awesome benefits that include</p> <ul> <li> <p>Unlimited PTO</p> </li><li> <p>Paid Holidays</p> </li><li> <p>Onsite Fitness Center</p> </li><li> <p>Company Paid Life Insurance</p> </li><li> <p>Casual Dress Code</p> </li><li> <p>Competitive Pay</p> </li><li> <p>Health, Vision, and Dental Insurance</p> </li><li> <p>401(k)</p> </li></ul> <p>Pattern is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.</p>