<p>At BI WORLDWIDE, we are committed to creating belongingness, where D&I is a priority. We invite you to join us as we continue to expand our culture of inclusivity, collaboration, and authenticity together.</p> <p>We work a hybrid model (3 days in the office and 2 days work from home); this position is located in our Minneapolis Metro headquarters.</p> <p>Our Learning LXP Team is seeking a Learning Administrator to join their team. This role is responsible for supporting operational activities for LXP technology programs.</p> <p>Responsibilities:</p> <ul> <li>Initial customer point-of-contact for project support/issues/inquiries (primarily via email) </li><li>Initial triage/research/problem-solving on reported site functionality issues </li><li>Monitor/respond to client inquiries/escalations </li><li>Initiate/manage project support ticket process </li><li>Communicate with the Technical Project Managers (TPMs) regarding project status, issues and changes </li><li>Create project documentation, including project user guides for new project launches </li><li>Support project operational activities, including project reporting, query support, deposit files, data files </li><li>Evaluate existing processes and aid in implementing improvements that drive efficiency and accuracy </li><li>Utilize documentation to perform project support activities </li><li>Initiate/support team improvement/support initiatives </li><li>Other support tasks as assigned by project TPMs </li></ul> <p>Ideal Candidate Requirements:</p> <ul> <li>BA/BS or 2-year technical degree preferred; or equivalent experience </li><li>Technology aptitude </li><li>Understanding of software development/software testing processes </li><li>Analytical/problem solving/critical thinking skills </li><li>Process oriented, with strong attention to detail </li><li>Excellent verbal/written communication </li><li>Excellent organizational skills </li><li>Ability to multi-task and adapt quickly to changing priorities and assignments </li><li>Ability to follow step-by-step instructions, but, know when to change and adjust </li><li>Experience with MS office tools (query tools a plus) </li></ul> <p>https://www.biworldwide.com/careers/benefits-page/</p>