<p>Type of Requisition:</p> <p>Pipeline</p> <p>Clearance Level Must Currently Possess:</p> <p>Top Secret</p> <p>Clearance Level Must Be Able to Obtain:</p> <p>None</p> <p>Public Trust/Other Required:</p> <p>None</p> <p>Job Family:</p> <p>Professional Engineering</p> <p>Job Qualifications:</p> <p>Skills:</p> <p>Quality Analysis, Quality Metrics, Quality of Service (QoS), Service Delivery, Service Level Agreement (SLA)</p> <p>Certifications:</p> <p>ITIL 4 Foundation | PeopleCert - PeopleCert</p> <p>Experience:</p> <p>10 + years of related experience</p> <p>US Citizenship Required:</p> <p>Yes</p> <p>Job Description:</p> <p>Service Quality Lead (Quality Analysis Manager)</p> <p>Seize your opportunity to make a personal impact as a Service Quality Lead supporting a Federal customer's IT network. GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career.</p> <p>At GDIT, people are our differentiator. As the Service Quality Lead you will help ensure today is safe and tomorrow is smarter. Our work depends on a Quality Lead joining our team who will be responsible for ensuring the business, process, and technical quality assurance and control of Information Technology Infrastructure services to a Federal customer. In addition this position will be the champion for driving process improvement and efficiency throughout the organization.</p> <p>Must be U.S. citizen and possess an active Top Secret clearance.</p> <p>HOW A QUALITY ANALYSIS MANAGER WILL MAKE AN IMPACT</p> <p>? Manages quality assurance testing and analysis activities.</p> <p>? Maintain the Quality Management Plan in accordance with the Quality Assurance Surveillance Plan (QASP) using industry best practices</p> <p>? Apply quality control principles to establish and maintain processes for evaluating deliverables and associated documentation</p> <p>? Perform daily oversight of support staff for quality functions</p> <p>? Verify products and services delivered align with Service Level Agreements (SLAs) standards and Acceptable Quality Levels (AQL)</p> <p>? Work with project teams to close out gaps and non-conformances</p> <p>? Create and maintain various reports (program reviews, metrics reports, status reports, audit reports, etc.)</p> <p>? Direct product and service delivery improvement activities</p> <p>? Monitor quality metrics and key performance indicators (KPIs) and make recommendations for continued service improvement</p> <p>? Identify trends, positive actions and deficiencies</p> <p>? Report and escalate quality inspection findings and quality metrics to PM/dPM</p> <p>WHAT YOU'LL NEED TO SUCCEED:</p> <p>? Bachelor's degree (B.A./B.S.) in Engineering, Computer Science, or technology related field, or holds technical certification and has 5-7 years' experience.</p> <p>? Required Experience: 5+ years of related experience</p> <p>? ITIL v3 or ITIL v4 Foundations certification</p> <p>? Knowledge of IT systems with Infrastructure Operations experience</p> <p>? Experience with Agile and/or Lean Frameworks</p> <p>? Location: On Customer Site</p> <p>? US Citizenship Required</p> <p>GDIT IS YOUR PLACE:</p> <p>? 401K with company match</p> <p>? Comprehensive health and wellness packages</p> <p>? Internal mobility team dedicated to helping you own your career</p> <p>? Professional growth opportunities including paid education and certifications</p> <p>? Cutting-edge technology you can learn from</p> <p>The likely salary range for this position is $136,000 - $184,000. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.</p> <p>Scheduled Weekly Hours:</p> <p>40</p> <p>Travel Required:</p> <p>10-25%</p> <p>Telecommuting Options:</p> <p>Onsite</p> <p>Work Location:</p> <p>USA VA Alexandria</p> <p>Additional Work Locations:</p> <p>Total Rewards at GDIT:</p> <p>Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.</p> <p>We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.</p> <p>Join our Talent Community to stay up to date on our career opportunities and events at</p> <p>gdit.com/tc.</p> <p>Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans</p>