<p>Description</p> <p>This is a hybrid position that supports occasional in-person outreach in the Columbus, OH area.</p> <ul> <li>8 am to 5 pm Monday thru Friday EST </li><li>Uncapped Monthly Bonus Potential </li><li>Competitive Salary </li><li>Excellent Work/Life Balance </li><li>15 days of PTO and 3 Floating Holidays </li><li>8 paid holidays yearly </li><li>Medical, Dental, Vision and 401k </li></ul> <p>As the Patient Engagement Specialist, you will be the first contact for many of ConcertoCare's patients. In this role, you will serve as a key organizational ambassador and educator. Daily the Patient Engagement Specialist will directly support patients and clinical teams to schedule the initial patient visits and support any needed patient intake requirements.</p> <p>What you will do:</p> <ul> <li>Engage patients via telephone in a friendly, supportive, and professional manner </li><li>Engage difficult-to-reach patients through in-person approaches to drive higher acceptance rates </li><li>Self-manage outreach work queue </li><li>Appropriately document call outcomes and actions in the appropriate system such as in Salesforce and our EMR (electronic medical record systems) </li><li>Schedule patient appointments when successful outreach </li><li>Answer inbound calls to support and engage with new patients </li><li>Maintain the highest levels of patient confidentiality </li></ul> <p>What you need:</p> <ul> <li>1 year of experience in a healthcare, patient-oriented position. </li><li>1 year of experience in providing customer service. </li><li>Sales experience and history of consistently achieving sales goals/metrics preferred. </li><li>Appointment scheduling experience. </li><li>CNA/MA background is a plus. </li><li>Call center experience is a plus. </li><li>Demonstrated passion for extraordinary patient service. </li><li>Licensed for a minimum of 5 years. No vehicle-related suspensions/reinstatements, DUI, reckless driving, leaving the scene of an accident, or felony convictions within the last 3 years. Multiple violations and accidents within the last 5 years would be subject to review. </li></ul> <p>Base Salary/ Wage Range $19.00 to $23.00 plus competitive incentive plan. Compensation for the role is commensurate with the candidate's qualifications, skills, competencies, and experience and may fall outside of the range shown. ConcertoCare offers a competitive total rewards package, which includes full healthcare coverage, a 401K with match, and a broad range of other health, wellness, and financial benefits.</p> <p>We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.</p> <p>ConcertoCare is an Alcohol/Drug/Smoke-Free Workplace</p>