<p>Where we work</p> <p>Udemy is a global company headquartered in San Francisco, with additional U.S. offices in Denver and Austin, and international hubs in Australia, India, Ireland, Mexico, and Türkiye. This is an in-office position, requiring three days a week in our San Francisco office (Tuesday, Wednesday, Thursday) and flexibility on Mondays and Fridays.</p> <p>About your skills</p> <ul> <li> <p>Leadership & Accountability: You demonstrate unwavering commitment to owning results and taking responsibility for outcomes. You create transparency in operations and balance accountability and supportive leadership to create a high-performing culture.</p> </li><li> <p>Coaching: You have strong coaching skills that allow you to actively listen and ask the kind of questions that will help you diagnose and effectively address issues.</p> </li><li> <p>Consulting & Influencing: You see beyond the present problem and identify the fundamental "why". You are a strong systems thinker and scope a solution that will "get to yes" and also are capable of pushing back on disagreement if they will not provide the outcome needed for the business/teams. You develop relationships effectively up, down, and across the organization and are able to strategically use these relationships to help move your work forward.</p> </li><li> <p>Decision Making: You use critical thinking to follow a defined decision making process and consider multiple perspectives. You are clear in your communication and ensure everyone is aligned in execution.</p> </li></ul> <p>About this role</p> <p>We are seeking an experienced Manager, Marketing Operations to oversee our campaign execution processes and lead a team of operations specialists. This role will be responsible for implementing and optimizing marketing campaign workflows, ensuring efficient execution, and driving continuous improvement in our marketing operations.</p> <p>What you'll be doing</p> <ul> <li> <p>Lead and develop a team of two Marketing Operations Specialists</p> </li><li> <p>Design, implement, and optimize campaign execution workflows and processes</p> </li><li> <p>Oversee the end-to-end campaign setup, execution, and reporting process</p> </li><li> <p>Collaborate with cross-functional teams to ensure timely delivery of marketing campaigns</p> </li><li> <p>Establish and maintain campaign performance metrics and reporting frameworks</p> </li><li> <p>Identify opportunities for process improvement and operational efficiency</p> </li><li> <p>Ensure proper utilization and optimization of marketing technology systems</p> </li><li> <p>Develop and maintain documentation for marketing operations processes</p> </li><li> <p>Implement quality control measures to ensure campaign accuracy and effectiveness</p> </li><li> <p>Provide training and guidance on marketing operations best practices</p> </li><li> <p>Monitor campaign performance and provide insights to marketing leadership</p> </li></ul> <p>What you'll have</p> <ul> <li> <p>5+ years of experience in marketing operations or campaign management and 2+ years of people management experience</p> </li><li> <p>Strong knowledge of marketing automation platforms and MarTech stack as well as data privacy/compliance</p> </li><li> <p>Experience with campaign execution, workflow design, and process optimization</p> </li><li> <p>Proficiency in data analysis and performance reporting</p> </li><li> <p>Excellent project management and organizational skills with strong attention to detail and problem-solving abilities</p> </li><li> <p>Experience with marketing attribution models and analytics</p> </li><li> <p>Ability to manage multiple projects simultaneously with competing deadlines</p> </li><li> <p>Knowledge of marketing data management principles and practices</p> </li></ul> <p>#LI-KC2</p>