<p>The Front Desk Attendant is responsible for delivering the Ultimate Service Promise by providing superior customer service to our members and guests.</p> <p>ESSENTIAL DUTIES & RESPONSIBILITIES:</p> <p>Front Desk Customer Service</p> <ul> <li>Ensures that guests and members are warmly greeted and promptly assisted </li><li>Ensures incoming calls are answered in a professional and efficient manner </li><li>Ensures proper member check-in procedures are followed </li><li>Responds effectively to member questions, requests and concerns and escalates to management immediately if unable to resolve </li><li>Maintains the Maintenance Log, Fitness profiles, telephone inquiries and group fitness reservations </li><li>Immediately reports or escalates to management any unsafe conditions or emergency situations </li></ul> <p>Club Operations and Administration</p> <ul> <li>Keeps front desk and lobby neat and clean at all times </li><li>Monitors retail goals and ensures club is on track to meet and exceed assigned goals </li><li>Calls all past due members with Front Desk Representatives regarding late dues and down payments </li><li>Partners with the maintenance and janitorial staff to immediately address any maintenance or cleanliness issues around the club </li></ul> <p>REQUIRED QUALIFICATIONS:</p> <p>Knowledge, skills & abilities:</p> <ul> <li>Must be energetic and possess a very friendly, outgoing personality and positive attitude </li><li>Possess strong interpersonal and communication skills, including telephone etiquette </li><li>Possess a strong customer service focus, diplomacy and professionalism </li><li>Understands and follows oral and written instructions. </li><li>Able to multi-task and perform tasks with accuracy and attention to detail </li></ul> <p>Minimum certifications/educational level:</p> <ul> <li>High school diploma or GED required </li><li>Current CPR/AED certification </li></ul>