<p>Position Summary</p> <p>DESCRIPTION:</p> <p>Responsible for high levels of customer service, accurate register operations, web order processing, and daily deposits and reconciliation. Scheduling, supervision, & training of work study students; weekend store operation including occasional Saturday/Sunday shifts. Responsible for departmental charges/FA; management of graduation products through third party website. Reports to Assistant Director of the Spartan Store. Staff, full time 10 month position.</p> <p>OUTCOMES:</p> <p>Provide quality service through commitment & teamwork to our customers. Effectively manage POS operations & work study students within the customer service areas. Assist in store operations to achieve goals set for each academic year. Operate an efficient graduation website.</p> <p>Essential Functions</p> <ul> <li>Customer service & POS operations, maintaining high service standards 30% </li><li>Management of work study students 25% </li><li>Web order processing, phone communications, department charges, returns, exchanges etc. 15% </li><li>Independent store operations including semester busy periods & occasional Saturday/Sunday coverage 10% </li><li>Responsible for the management of Graduation products, Third Party website & in-store events 15% </li><li>Additional tasks assigned by Assistant Director 5% </li></ul> <p>Experience and Education Required</p> <ul> <li>High School diploma or equivalent </li><li>2+ years' experience in a retail or customer service environment </li><li>2+ years' experience as a team leader </li><li>Utilize software programs Shopify, When to Work, Excel, Lightspeed, Google, Akademos Software preferred </li></ul> <p>Required Skills and Qualifications</p> <ul> <li>Strong interpersonal, communication, and organizational skills with ability to lead & be a team player </li><li>Computer skills that include all Microsoft programs </li><li>Customer service skills that promote a positive & service-oriented atmosphere </li><li>Ability to multi-task </li><li>Ability to work a flexible schedule including occasional semester Saturdays/Sunday, events & college peak openings </li><li>Able to stand for periods of time </li></ul> <p>Additional Requirements</p> <ul> <li>Required to work 1-2 weeks in June for New Spartan Days </li></ul> <p>Additional Information</p> <p>York College of Pennsylvania is an Equal Opportunity Employer and Non-Discriminatory. For a copy of York College's Annual Security Report, you may contact the Office of Campus Safety or visit the website: Annual Security Report.</p> <p>We offer a complete benefits package to full-time employees that includes, but is not limited to: health care, dental, vision, retirement, flexible spending accounts, life insurance, long-term disability, holidays, vacation, sick leave, tuition remission and tuition discount programs.</p> <p>To learn more details, visit our benefits page.</p> <p>01</p> <p>Do you have a High School diploma or equivalent?</p> <ul> <li>Yes </li><li>No </li></ul> <p>02</p> <p>Do you have 2+ years' experience in retail and/or customer service?</p> <ul> <li>Yes </li><li>No </li></ul> <p>03</p> <p>Have you ever managed others on a team?</p> <ul> <li>Yes </li><li>No </li></ul> <p>04</p> <p>Are you available to work weekends (including Sunday when applicable)?</p> <ul> <li>Yes </li><li>No </li></ul> <p>05</p> <p>Are you available to work two weeks in June for New Spartan Days?</p> <ul> <li>Yes </li><li>No </li></ul> <p>Required Question</p> <p>Employer York College of Pennsylvania</p> <p>Address 441 Country Club Road</p> <p>York, Pennsylvania, 17403</p> <p>Phone 717-815-1320</p> <p>Website https://www.ycp.edu/</p>