<p>EOC IT Support Assistant GENERAL DUTIES I.T. Support Assistants (E.O.C.) support routine operations and problem resolution of computing and/or communications functions at a CUNY Educational Opportunity Center. They work in technical support, applications development, operations, help desk, and similar environments, as well as in the field where equipment may be located. Educational Opportunity Centers offer academic and workplace development programs such as G.E.D. and College preparation, English as a Second Language, and Business Skills workshops. Work tasks include: -Operating, transporting, adjusting, and installing/configuring computing and related equipment -Communicating with technology users and staff to understand, identify, document and resolve problems -Performing simple repairs to computing and related equipment. This job is in CUNY's Classified Civil Service. The full specification is available on our web site at http://www.cuny.edu/about/administration/offices/ohrm/hros/classification/ccsjobs.html CONTRACT TITLE EOC IT Support Assistant FLSA Non-exempt CAMPUS SPECIFIC INFORMATION The Institutional Planning and Evaluation Department at the SUNY Bronx Educational Opportunity Center seeks applications for an IT Support Assistant Reporting to the Associate Director of Enrollment Management and Records; the IT Support Assistant will perform the following: • Assistant provides phone, remote and in-person basic technical support to faculty, staff, and students in the areas of network access, e-mail, operating systems, standard software applications (installed by the office), mobile device support and other technical issues. • Maintains, distributes, and supports desktops, laptops, printers, and other approved hardware. • Assists in preparing reports about Service Desk activities. • Assistants utilize the service desk trouble ticket system for incident/service management, asset tracking, change management, etc. • Manage website and social media accounts. • Supports the optimal operation of the IT department support team through timely problem resolution, escalation, and follow up. • Performs other related tasks as assigned by the supervisor. MINIMUM QUALIFICATIONS 1. High School Diploma, G.E.D., or equivalent 2. Eighteen months of related full-time work experience or equivalent, such as completion of eighteen college credits in Information Technology 3. Demonstrated English Language proficiency 4. A Motor Vehicle Driver's license, valid in New York State, may be required for some, but not all positions. OTHER QUALIFICATIONS The following qualifications are preferred: • Strong familiarity with windows desktop operating systems up to and including windows 10. • Support knowledge of MS Office (Word, Excel, PowerPoint, Outlook), networks, wireless, mobile devices, Active Directory user management, hardware (desktop/laptop/printers), anti-malware software, remote desktop. • Strong communication skills (verbal and written), interpersonal, and problem-solving skills. • Excellent customer service skills. • Ability to troubleshoot and resolve fundamental computer and network issues. • Ability to lift to 50lbs. COMPENSATION <em>New Hire Rate: $44.746 Incumbent Rate: $50,564 </em>This amount reflects a 13% salary suppression in effect for the first 24 months of employment only. BENEFITS CUNY offers a comprehensive benefits package to employees and eligible dependents based on job title and classification. Employees are also offered pension and Tax-Deferred Savings Plans. Part-time employees must meet a weekly or semester work hour criteria to be eligible for health benefits. Health benefits are also extended to retirees who meet the eligibility criteria. HOW TO APPLY Applicants must apply online by accessing the CUNY website at www.cuny.edu and navigating to the following links: Select "Employment", then select "Search Job Postings" and find JOB ID # 31864. Please attach resume and cover letter. References on request. Please do not include any other documentation. All items to be uploaded must be combined in a single PDF document. For general assistance with your CUNYfirst application, please go to http://www.cuny.edu/employment/jobsysteminstructions.html for information CLOSING DATE 30 days from the posting date, witha review of resumes to begin in 15 days. JOB SEARCH CATEGORY CUNY Job Posting: Information Technology/Technical JOB SEARCH CATEGORY CUNY Job Posting: Information Technology/Technical EQUAL EMPLOYMENT OPPORTUNITY CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer. Job ID: 31864 Location: Bronx Community College</p>