<p>Job Description</p> <p>Position Summary</p> <p>This position will be responsible for the daily operations of ECU Health's three regional support teams and their supervisors. The manager will be responsible for budgeting End User Support operations, project implementations, operational support and contribute to maintaining/improving system performance and end-user satisfaction.</p> <p>This employee works as a key member of the leadership team to ensure that the overall End User Services department is meeting its strategic and operational goals and acts as a trusted advisor. This position builds and maintains relationships with other Information Systems and business leaders to develop a clear understanding of business needs; ensures cost-effective delivery of end user services to meet those needs and can respond with agility to changing business priorities.</p> <p>This role collaborates with the Director of End-User Services, IT leaders and Project</p> <p>Management Office to ensure understanding of business cases and to ensure that the End-User Services and hardware will meet the business need. This role will recommend and oversee approved projects that expand, change, or improve End-User Support. This role will support cross-departmental collaboration and internal communications with staff throughout the Information Services organization, as well as promoting a positive work environment that supports consistency and drives efficiency throughout the organization.</p> <p>Minimum Requirements</p> <ul> <li>Bachelor's degree- or higher-in Information Systems, Computer Science, Business, Engineering or other related discipline. </li><li>Related certifications such as MCSE, MCSA, CompTIA A+, ITIL, etc. desired. </li></ul> <p>Experience:</p> <ul> <li>5+ years of various experience in Information Technology. </li><li>3+ years progressive leadership experience in an IS team with a strong operational background and proven track record of accomplishments in Information Services within a large, complex, multi-location organization or ability to demonstrate applicable qualifications. </li><li>3+ years of experience negotiating with and managing partner relationships. </li><li>Healthcare experience preferred but not required. </li><li>Industry Certifications preferred but not required </li></ul> <p>Skills/Services/Requirements:</p> <ul> <li>Strong communication and interpersonal skills to effectively interact with all levels of management. </li><li>Acute attention to detail and accuracy. </li><li>Extensive experience working with IS vendors, suppliers, and managed services providers. </li><li>Ability to bring insight, knowledge, best practices, and feedback to strategic discussions. </li><li>Excellent presentation, communication, negotiation, and collaboration skills. </li><li>Demonstrated ability to effectively communicate technical and business issues and solutions to multiple organizational levels. </li><li>Strong leadership and organizational skills with the ability to adapt quickly to changing priorities. </li><li>Ability to create and manage operational and capital budgets with appropriate reporting. </li><li>Ability to work in a fast-paced environment. </li><li>Strong leadership skills, personal drive, and ability to see projects through to execution. </li><li>Identifies process improvement opportunities and communicates them to appropriate IT leadership. </li><li>Adheres to the Code of Conduct and Mission and Value Statements. </li><li>Demonstrated experience in establishing standard processes and managing performance to achieve key metrics. </li><li>Ability to influence and coordinate cross-functional teams to achieve organizational goals. </li><li>Strong analytical and problem-solving skills. </li><li>Innovative thinker who can present understandable alternatives to both users and technical individuals. </li><li>Ability to remain calm and productive in all situations. </li><li>Proven experience in maintaining schedules, documentation, communications, and meeting deadlines. </li><li>Proven experience or demonstrated capability in leading IS operations teams in complex environments. </li></ul> <p>Pay Range</p> <p>$92,206.40 - $134,397.12</p> <p>Other Information</p> <p>Location - Greenville, NC</p> <p>Onsite</p> <p>Manager will work normal day shift.</p> <p>There is on call escalation requirements as well as potential for occasional evening or weekend work for emergencies or projects.</p> <p>ECU Health</p> <p>About ECU Health</p> <p>ECU Health is a mission-driven, 1,708-bed academic health care system serving more than 1.4 million people in 29 eastern North Carolina counties. The not-for-profit system is comprised of 13,000 team members, nine hospitals and a physician group that encompasses over 1,100 academic and community providers practicing in over 180 primary and specialty clinics located in more than 130 locations.</p> <p>The flagship ECU Health Medical Center, a Level I Trauma Center, and ECU Health Maynard Children's Hospital serve as the primary teaching hospitals for the Brody School of Medicine at East Carolina University. ECU Health and the Brody School of Medicine share a combined academic mission to improve the health and well-being of eastern North Carolina through patient care, education and research.</p> <p>General Statement</p> <p>It is the goal of ECU Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position.</p> <p>Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.</p> <p>We value diversity and are proud to be an equal opportunity employer. Decisions of employment are made based on business needs, job requirements and applicant's qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.</p> <p>Share:</p>