<p>Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.</p> <p>As a Financial Registration Liaison, you will serve as a single point of contact for patients to ensure the timely and accurate registration and communication of financial matters, offering support for a seamless patient experience. In this role, you will promote consistent standards to ensure every patient receives the information, guidance, and education needed to take control of their healthcare finances, while delivering the highest level of customer service and empathy throughout all interactions.</p> <p>A caregiver in this position works remotely from 9:30 a.m. - 6:00 p.m.</p> <p>Candidates must reside in Ohio to be considered for this role.</p> <p>A caregiver who excels in this role will:</p> <ul> <li> <p>Provide an extraordinary and seamless pre-service patient financial experience.</p> </li><li> <p>Proactively communicate with patients to keep them informed of their pre-service financial readiness while providing concierge level oversight and heightened patient experience.</p> </li><li> <p>Support patients through all aspects of their financial journey, including the completion of patient registration process, patient estimate letter process and financial clearance process, payment options, insurance adjudication, etc.</p> </li><li> <p>Enroll patients in MyAccount and educate them on the enrollment process and the functionality.</p> </li><li> <p>Collect patient preferences and update the CRM.</p> </li><li> <p>Provide timely and clear responses to patients to help them understand their insurance benefits, insurance reimbursement, out-of-pocket expenses and payment options.</p> </li><li> <p>Use revenue cycle knowledge to identify and resolve issues related to registration, financial clearance, insurance company authorization requirements, billing, insurance company explanation of benefits, provider-based billing, governmental requirements, coding, charity eligibility and collections.</p> </li><li> <p>Closely monitor accounts of assigned patients to ensure a seamless patient experience.</p> </li><li> <p>Multi-task with multiple computer systems to communicate with patients and investigate, resolve and document patient inquiries.</p> </li><li> <p>Solicit patient payments and ensure that the dollar amount is posted to the correct debit and according to the patient.</p> </li><li> <p>Offer payment options to patients as needed.</p> </li><li> <p>Recognize trends in the revenue cycle that impact a specific patient or patient population that negatively affects the patient experience.</p> </li></ul> <p>Minimum qualifications for the ideal future caregiver include:</p> <ul> <li> <p>High School Diploma of GED and two years of experience in registration, financial counseling, customer service, healthcare revenue cycle or a related area</p> </li><li> <p>OR Associate's Degree and one year of experience</p> </li><li> <p>Understanding of Epic Prelude and Resolute systems</p> </li><li> <p>Strong understanding of medical insurance terminology and processing claims</p> </li></ul> <p>Preferred qualifications for the ideal future caregiver include:</p> <ul> <li> <p>Call center experience</p> </li><li> <p>Collections background</p> </li><li> <p>Bilingual in Spanish</p> </li></ul> <p>Physical Requirements:</p> <ul> <li> <p>Ability to communicate and exchange accurate information.</p> </li><li> <p>Ability to perform work in a stationary position for extended periods.</p> </li><li> <p>Ability to work with physical records or operate a computer or other office equipment.</p> </li><li> <p>In some locations, ability to travel throughout the hospital system.</p> </li><li> <p>In some locations ability to move up to 25 lbs.</p> </li></ul> <p>Personal Protective Equipment:</p> <ul> <li>Follows standard precautions using personal protective equipment as required. </li></ul> <p>Pay Range</p> <p>Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.</p>