<p>Job Description</p> <p>Primary Responsibilities /Accountabilities/ Essential Functions:</p> <ol> <li> <p>Resolve and respond to tickets submitted by faculty and students.</p> </li><li> <p>Prepare, maintain, and troubleshoot issues for exams.</p> </li><li> <p>Prepare, maintain, and troubleshoot issues for courses within the LMS.</p> </li><li> <p>Complete course audits.</p> </li><li> <p>Attend and conduct student and faculty orientations, including office hours for online orientations.</p> </li><li> <p>Other duties as assigned.</p> </li></ol> <p>Equipment Used and Responsibility</p> <ul> <li>MS Office Suite </li><li>Zoho Ticketing System </li><li>Learning Management Systems, such as Canvas, Blackboard, and Sakai </li><li>Exam Platforms, such as ChiTester and ExamSoft </li><li>SmartSheet </li><li>Zoom </li><li>Box </li></ul> <p>Supervisory Responsibilities</p> <p>No supervisory responsibilities</p> <p>Experience/ Education</p> <ul> <li>Comfort in a support role with high attention to detail </li><li>Technologically independent and able to work as part of a virtual team </li><li>Strong organization and communication skills </li><li>Experience with Learning Management Systems (LMS) </li><li>Bachelor's degree or equivalent industry experience of 1-3 years </li><li>Must successfully pass a background check. </li></ul> <p>Physical Requirements:</p> <ul> <li>Sitting: 6-7 hours a day </li><li>Standing: 1-2 hours a day </li><li>Walking: 1-2 hours a day </li><li>Lifting: Occasionally </li><li>Carrying: Rarely </li><li>Pushing: Rarely </li><li>Bending: Occasionally </li><li>Squatting: Rarely </li><li>Kneeling: Rarely </li><li>Climbing: Rarely </li><li>Reaching: Occasionally </li><li>Grasping: Frequently </li><li>Fine Eye to Hand Coordination: Continuously </li><li>Driving: Rarely </li><li>Work Environment: Office building on site or remote home office. Work performed is primarily inside, subject to variations in temperature and weather, equipment noise and dust. </li></ul>